Support Board
Date/Time: Tue, 26 Nov 2024 01:31:50 +0000
I cannot see [M] symbol behind futures symbols
View Count: 1137
| [2014-03-21 13:50:37] |
| Ema - Posts: 4 |
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Hello, Help me please with my issue. I have subscribed to the SC datafeed as described in https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php, but no chart displays the [M] symbol behind as indicated. All approved, my funds charged for the remaining part of March. I use NQ, ES, YM and EMD charts. Thank you. |
| [2014-03-24 17:11:17] |
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The reason this was not responded to is because you set the thread to hidden. You cannot expect a response in that particular case. If you want a response , then do not hide the thread. Make sure you are connected to your Interactive Brokers Live account. If you still need help, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-25 12:31:13] |
| Ema - Posts: 4 |
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Software version: 1109 | 2014-03-25 08:24:37 Usage end date: 2014-05-30 | 2014-03-25 08:24:37 Enabled for: Sierra Chart Historical Data Service. | 2014-03-25 08:24:37 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-25 08:24:37 Received 1 data feed usernames. | 2014-03-25 08:24:37 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-25 08:24:37 Active service: Interactive Brokers | 2014-03-25 08:24:37 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-25 08:24:37 2014-03-25 13:24:37 Local computer clock time | 2014-03-25 08:24:37 2014-03-25 12:24:37 GMT time | 2014-03-25 08:24:37 2014-03-25 08:24:37 Time zone adjusted time | 2014-03-25 08:24:37 Time difference to server time: 0 seconds. | 2014-03-25 08:24:37 Program path: C:\Program Files (x86)\SierraChart Live\ | 2014-03-25 08:24:37 Data Files path: C:\Program Files (x86)\SierraChart Live\Data\ | 2014-03-25 08:24:37 OS Version Number: 6.1 | 2014-03-25 08:24:37 Checking for new symbol settings for ib | 2014-03-25 08:24:37 Requesting symbol settings for ib. Overwrite = on. | 2014-03-25 08:24:37 Request for symbol settings completed. | 2014-03-25 08:24:38 Processed received symbol settings | 2014-03-25 08:24:38 HD Request # 2 - Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2014-03-25 08:25:19 HD Request # 2 - Download start Date-Time: 2014-03-24 14:59:52.0 | 2014-03-25 08:25:19 HD Request # 2 - Using server: ds4.sierracharts.com port 10149 | 2014-03-25 08:25:19 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-25 08:25:19 The network socket is connected. | 2014-03-25 08:25:19 HD Request # 2 - Sending historical data logon request message. | 2014-03-25 08:25:19 HD Request # 2 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-24 18:59:52. Record interval: 0 | 2014-03-25 08:25:20 HD Request # 2 - Decompressing data. | 2014-03-25 08:25:20 HD Request # 2 - Receiving Intraday data for TICK-NYSE starting at 2014-03-24 14:59:52 | 2014-03-25 08:25:20 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-24 14:59:53 | 2014-03-25 08:25:20 Socket has been shutdown and closed. | 2014-03-25 08:25:21 HD Request # 2 - Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-03-25 08:25:21 The network socket for historical data has been closed. | 2014-03-25 08:25:21 HD Request # 2 - Received 10717 records from 2014-03-24 14:59:52 to 2014-03-25 08:25:20 (17.4 hours) and wrote 10716 records for TICK-NYSE | 2014-03-25 08:25:21 HD Request # 2 - Intraday download COMPLETE for TICK-NYSE | 2014-03-25 08:25:21 Requesting symbol settings for scbcd. Overwrite = on. | 2014-03-25 08:26:04 Request for symbol settings completed. | 2014-03-25 08:26:04 Processed received symbol settings | 2014-03-25 08:26:04 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-25 08:26:09 Error received in OnConnect while connecting. Windows error code 10061: Nemohlo být vytvořeno žádné připojení, protože cílový počítač je aktivně odmítl. | 2014-03-25 08:26:10 Socket has been shutdown and closed. | 2014-03-25 08:26:10 Failed to connect to the data and trade server. | 2014-03-25 08:26:10 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-03-25 08:26:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-25 08:26:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-25 08:26:10 Disconnected from IB. | 2014-03-25 08:26:10 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-25 08:26:10 Starting TWS auto-login thread. | 2014-03-25 08:26:13 TWS auto-login thread ending. | 2014-03-25 08:26:13 File >> Disconnect selected. | 2014-03-25 08:26:14 Disconnected from IB. | 2014-03-25 08:26:14 Current selected Data/Trading service: Interactive Brokers | 2014-03-25 08:26:23 Requesting symbol settings for ib. Overwrite = on. | 2014-03-25 08:26:34 Request for symbol settings completed. | 2014-03-25 08:26:35 Processed received symbol settings | 2014-03-25 08:26:35 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-03-25 08:28:16 The network socket is connected. | 2014-03-25 08:28:16 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-03-25 08:28:16 TWS server version: 70 | 2014-03-25 08:28:16 IB: Connected. Waiting for account information. | 2014-03-25 08:28:16 IB Account information received. | 2014-03-25 08:28:16 Connected to IB Demo or Simulated account. | 2014-03-25 08:28:16 Interactive Brokers: Requesting Trade Positions for account: DU95837 | 2014-03-25 08:28:16 Next valid order ID: 1317 | 2014-03-25 08:28:16 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-03-25 08:28:16 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-03-25 08:28:16 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2014-03-25 08:28:16 Next valid order ID: 1317 | 2014-03-25 08:28:16 IB Account information received. | 2014-03-25 08:28:16 Connected to IB Demo or Simulated account. | 2014-03-25 08:28:16 Interactive Brokers: Received Trade Positions download end message for account DU95837 | 2014-03-25 08:28:16 Interactive Brokers - Starting real-time market data updates for: NQ-201406-GLOBEX | 2014-03-25 08:28:16 Subscribing to real-time True Data for symbol: NQ SecType: FUT Exchange: GLOBEX Currency: | 2014-03-25 08:28:16 Subscribing to symbol: NQ SecType: FUT Expiry: 201406 Exchange: GLOBEX Currency: Multiplier: | 2014-03-25 08:28:16 HD Request # 3 - Downloading Intraday chart data for NQ-201406-GLOBEX to the file NQ-201406-GLOBEX.scid. Service: ib | 2014-03-25 08:28:16 HD Request # 3 - Download start Date-Time: 2014-03-24 14:59:51.0 | 2014-03-25 08:28:16 HD Request # 3 - Requesting a total of 0 days and 67705 seconds. | 2014-03-25 08:28:16 HD Request # 3 - IB Backfill - Seconds requested: 67705. Seconds Remaining: 0. | 2014-03-25 08:28:16 HD Request # 3 - Requesting 67705 Seconds of data at 30 secs with ending Date-Time at 2014-03-25 09:38:16 for NQ-201406-GLOBEX | 2014-03-25 08:28:16 Interactive Brokers - Starting real-time market data updates for: YM-201406-ECBOT | 2014-03-25 08:28:16 Subscribing to real-time True Data for symbol: YM SecType: FUT Exchange: ECBOT Currency: | 2014-03-25 08:28:16 Subscribing to symbol: YM SecType: FUT Expiry: 201406 Exchange: ECBOT Currency: Multiplier: | 2014-03-25 08:28:16 Interactive Brokers - Starting real-time market data updates for: ES-201406-GLOBEX | 2014-03-25 08:28:16 Subscribing to real-time True Data for symbol: ES SecType: FUT Exchange: GLOBEX Currency: | 2014-03-25 08:28:16 Subscribing to symbol: ES SecType: FUT Expiry: 201406 Exchange: GLOBEX Currency: Multiplier: | 2014-03-25 08:28:16 SC Market Stats - Starting real-time market data updates for: TICK-NYSE | 2014-03-25 08:28:16 SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-25 08:28:16 HD Request # 4 - Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2014-03-25 08:28:16 HD Request # 4 - Download start Date-Time: 2014-03-25 08:25:20.0 | 2014-03-25 08:28:16 HD Request # 4 - Using server: ds5.sierracharts.com port 10149 | 2014-03-25 08:28:16 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-25 08:28:16 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-25 08:28:16 Interactive Brokers - Starting real-time market data updates for: EMD-201406-GLOBEX | 2014-03-25 08:28:16 Subscribing to real-time True Data for symbol: EMD SecType: FUT Exchange: GLOBEX Currency: | 2014-03-25 08:28:16 Subscribing to symbol: EMD SecType: FUT Expiry: 201406 Exchange: GLOBEX Currency: Multiplier: | 2014-03-25 08:28:16 The network socket is connected. | 2014-03-25 08:28:16 SC Market Stats: Connected to server. | 2014-03-25 08:28:16 SC Market Stats: Sending logon request message. | 2014-03-25 08:28:16 The network socket is connected. | 2014-03-25 08:28:16 HD Request # 4 - Sending historical data logon request message. | 2014-03-25 08:28:16 HD Request # 4 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-25 12:25:20. Record interval: 0 | 2014-03-25 08:28:17 SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-25 08:28:17 SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-25 08:28:17 SC Market Stats - Successfully connected. | 2014-03-25 08:28:17 SC Market Stats - Restarting real-time data updates for symbol: TICK-NYSE | 2014-03-25 08:28:17 HD Request # 3 - Processing historical data message from TWS | 2014-03-25 08:28:17 HD Request # 3 - Receiving Intraday data for NQ-201406-GLOBEX starting at 2014-03-24 14:50:00 | 2014-03-25 08:28:17 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-03-24 15:00:00 | 2014-03-25 08:28:17 HD Request # 3 - Received 2118 records and wrote 1977 records from 2014-03-24 13:49:30 to 2014-03-25 08:28:00. | 2014-03-25 08:28:17 HD Request # 4 - Decompressing data. | 2014-03-25 08:28:17 HD Request # 4 - Receiving Intraday data for TICK-NYSE starting at 2014-03-25 08:25:20 | 2014-03-25 08:28:17 HD Request # 4 - Timestamp of first Intraday data file record written: 2014-03-25 08:25:20 | 2014-03-25 08:28:17 Socket has been shutdown and closed. | 2014-03-25 08:28:17 The network socket for historical data has been closed. | 2014-03-25 08:28:17 HD Request # 4 - Received 737 records from 2014-03-25 08:25:20 to 2014-03-25 08:28:17 (3.0 minutes) and wrote 736 records for TICK-NYSE | 2014-03-25 08:28:17 HD Request # 4 - Intraday download COMPLETE for TICK-NYSE | 2014-03-25 08:28:17 Real-time Intraday chart data file updates started for TICK-NYSE | 2014-03-25 08:28:17 HD Request # 3 - Received 2118 records from 2014-03-24 14:50:00 to 2014-03-25 08:28:00 (17.6 hours) and wrote 1977 records for NQ-201406-GLOBEX | 2014-03-25 08:28:20 HD Request # 3 - Intraday download COMPLETE for NQ-201406-GLOBEX | 2014-03-25 08:28:20 Real-time Intraday chart data file updates started for NQ-201406-GLOBEX | 2014-03-25 08:28:20 HD Request # 5 - Downloading Intraday chart data for YM-201406-ECBOT to the file YM-201406-ECBOT.scid. Service: ib | 2014-03-25 08:28:20 HD Request # 5 - Download start Date-Time: 2014-03-24 14:59:49.0 | 2014-03-25 08:28:20 HD Request # 5 - Requesting a total of 0 days and 67711 seconds. | 2014-03-25 08:28:20 HD Request # 5 - IB Backfill - Seconds requested: 67711. Seconds Remaining: 0. | 2014-03-25 08:28:20 HD Request # 5 - Requesting 67711 Seconds of data at 30 secs with ending Date-Time at 2014-03-25 09:38:20 for YM-201406-ECBOT | 2014-03-25 08:28:20 HD Request # 5 - Processing historical data message from TWS | 2014-03-25 08:28:21 HD Request # 5 - Receiving Intraday data for YM-201406-ECBOT starting at 2014-03-24 14:50:00 | 2014-03-25 08:28:21 HD Request # 5 - Timestamp of first Intraday data file record written: 2014-03-24 15:00:00 | 2014-03-25 08:28:21 HD Request # 5 - Received 2118 records and wrote 1977 records from 2014-03-24 13:49:30 to 2014-03-25 08:28:00. | 2014-03-25 08:28:21 IB: Requesting historical order fills for account DU95837 | 2014-03-25 08:28:21 Interactive Brokers: Received Open orders end message. | 2014-03-25 08:28:21 HD Request # 5 - Received 2118 records from 2014-03-24 14:50:00 to 2014-03-25 08:28:00 (17.6 hours) and wrote 1977 records for YM-201406-ECBOT | 2014-03-25 08:28:24 HD Request # 5 - Intraday download COMPLETE for YM-201406-ECBOT | 2014-03-25 08:28:24 Real-time Intraday chart data file updates started for YM-201406-ECBOT | 2014-03-25 08:28:24 HD Request # 6 - Downloading Intraday chart data for ES-201406-GLOBEX to the file ES-201406-GLOBEX.scid. Service: ib | 2014-03-25 08:28:24 HD Request # 6 - Download start Date-Time: 2014-03-24 14:59:51.0 | 2014-03-25 08:28:24 HD Request # 6 - Requesting a total of 0 days and 67713 seconds. | 2014-03-25 08:28:24 HD Request # 6 - IB Backfill - Seconds requested: 67713. Seconds Remaining: 0. | 2014-03-25 08:28:24 HD Request # 6 - Requesting 67713 Seconds of data at 30 secs with ending Date-Time at 2014-03-25 09:38:24 for ES-201406-GLOBEX | 2014-03-25 08:28:24 HD Request # 6 - Processing historical data message from TWS | 2014-03-25 08:28:24 HD Request # 6 - Receiving Intraday data for ES-201406-GLOBEX starting at 2014-03-24 14:50:00 | 2014-03-25 08:28:24 HD Request # 6 - Timestamp of first Intraday data file record written: 2014-03-24 15:00:00 | 2014-03-25 08:28:24 HD Request # 6 - Received 2118 records and wrote 1977 records from 2014-03-24 13:49:30 to 2014-03-25 08:28:00. | 2014-03-25 08:28:24 HD Request # 6 - Received 2118 records from 2014-03-24 14:50:00 to 2014-03-25 08:28:00 (17.6 hours) and wrote 1977 records for ES-201406-GLOBEX | 2014-03-25 08:28:27 HD Request # 6 - Intraday download COMPLETE for ES-201406-GLOBEX | 2014-03-25 08:28:28 Real-time Intraday chart data file updates started for ES-201406-GLOBEX | 2014-03-25 08:28:28 HD Request # 7 - Downloading Intraday chart data for EMD-201406-GLOBEX to the file EMD-201406-GLOBEX.scid. Service: ib | 2014-03-25 08:28:28 HD Request # 7 - Download start Date-Time: 2014-03-24 14:59:47.0 | 2014-03-25 08:28:28 HD Request # 7 - Requesting a total of 0 days and 67721 seconds. | 2014-03-25 08:28:28 HD Request # 7 - IB Backfill - Seconds requested: 67721. Seconds Remaining: 0. | 2014-03-25 08:28:28 HD Request # 7 - Requesting 67721 Seconds of data at 30 secs with ending Date-Time at 2014-03-25 09:38:28 for EMD-201406-GLOBEX | 2014-03-25 08:28:28 HD Request # 7 - Processing historical data message from TWS | 2014-03-25 08:28:28 HD Request # 7 - Receiving Intraday data for EMD-201406-GLOBEX starting at 2014-03-24 14:50:00 | 2014-03-25 08:28:28 HD Request # 7 - Timestamp of first Intraday data file record written: 2014-03-24 15:00:00 | 2014-03-25 08:28:28 HD Request # 7 - Received 2118 records and wrote 1977 records from 2014-03-24 13:49:30 to 2014-03-25 08:28:00. | 2014-03-25 08:28:28 HD Request # 7 - Received 2118 records from 2014-03-24 14:50:00 to 2014-03-25 08:28:00 (17.6 hours) and wrote 1977 records for EMD-201406-GLOBEX | 2014-03-25 08:28:31 HD Request # 7 - Intraday download COMPLETE for EMD-201406-GLOBEX | 2014-03-25 08:28:31 Real-time Intraday chart data file updates started for EMD-201406-GLOBEX | 2014-03-25 08:28:31 |
| [2014-03-25 16:46:59] |
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There are two problems here. You are connecting to an IB simulated account. Sierra Chart needs to be connected to your IB Live account. You also need to Activate the CME exchange here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges It is 4USD/Month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-25 16:47:21
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| [2014-03-26 12:30:59] |
| Ema - Posts: 4 |
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Thank you very much again. Now it works as described on SC help page.
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