Support Board
Date/Time: Fri, 28 Feb 2025 13:26:06 +0000
Trouble connecting to trans act data through Infinity Futures
View Count: 366
| [2021-08-18 16:07:16] |
| User343047 - Posts: 16 |
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I can not connect data to my charts through Infinity. i tried to copy log as per instruction on self help but i cant do it thank you |
| [2021-08-18 17:00:59] |
| John - SC Support - Posts: 38259 |
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Are you trying to access data from the EUREX? Are you having problems with other exchanges (such as CME Group)?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-19 04:31:20] |
| Sierra_Chart Engineering - Posts: 18600 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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