Support Board
Date/Time: Fri, 28 Feb 2025 09:17:58 +0000
Sierra charts have stopped their feed
View Count: 658
| [2021-08-18 13:37:54] |
| User935916 - Posts: 2 |
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My Dome is working however, as of Aug. 16 my intra day and daily Sierra charts have stopped working. When i bring the up, it states that the symbol is not recognizable. I have been using Sierra charts for 16 years and my first problem.. I have completed my yearly update for information and there is money in my account to cover the monthly cost of the charts. What do i need to do to restore the data feed? It could be that somewhere along the way my DAX was lost.
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| [2021-08-18 13:51:15] |
| John - SC Support - Posts: 38259 |
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If you are talking about data from EUREX, then the issue is related to what is discussed in this posting: July 1, 2021: EUREX Realtime Data from Denali Exchange Data Feed Policy Therefore, you will need to be on Package 11 in order to get the EUREX data. We have set your account to Evaluate Package 12 for 30 days, so you will be able to get the data without having to do anything different for the next 30 days. After that time, you will need to change your Service Package to Package 11 to continue to get the EUREX data from TransAct. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-18 17:49:31
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| [2021-08-18 17:50:00] |
| John - SC Support - Posts: 38259 |
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A link in the previous post was updated, as the wrong one was posted previously.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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