Support Board
Date/Time: Fri, 28 Feb 2025 22:33:41 +0000
Data Error - Globex Session
View Count: 527
| [2021-08-17 23:40:33] |
| User942570 - Posts: 4 |
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Hi Sierra, I am using 24hr ES chart with the S&P ADR study. I have an issue with random data appearing at 05:45:00 (London/BST) - image attached. This also causes an issue with day session VWAP/Halfback utilising the study overlay. This occurs every session. I have redownloded data, reset all symbol settings etc but this still occurs. Thanks |
Attachment Deleted.  Globex Data Error.png / V - Attached On 2021-08-17 23:39:58 UTC - Size: 56.29 KB - 191 views |
| [2021-08-18 08:19:35] |
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Follow the instructions here to provide an image of the chart without any studies: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage We do not know what you are referring to in that chart image. And that does not meet our specifications. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-02 23:25:54] |
| User942570 - Posts: 4 |
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Please see attached in regards to the spikes of data on the chart throughout the global session - ie, within the TICK study. This has been done on a fresh install of Sierra with a new chartbook. |
| image update.png / V - Attached On 2021-09-02 23:25:14 UTC - Size: 110.24 KB - 174 views |
| [2021-09-03 03:04:23] |
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We do not know what you are referring to in that chart image. There are certainly no data errors. This is also an overlay you are referring to. So you need to understand exactly how that overlay study works: Study/Price Overlay Study Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-03 03:05:01
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