Support Board
Date/Time: Fri, 28 Feb 2025 13:26:38 +0000
YM and NQ symbols not loading
View Count: 1140
| [2021-08-17 17:57:52] |
| Mauro - Posts: 45 |
|
This morning when I opened my charts I could not load the intraday YM Sept symbol. I closed Sierrachart and restarted it and now I can't load also intraday NQ Sept. I can load the micros MYM and MNQ and the ES just fine. Not sure what changed. I tried to update to the latest version but the problem persists. I also tried the edit-> delete all data and download but no luck. I have the Denali subscription and IB. Is this temporary or there is something else I need to do? Thank you Mauro |
| [2021-08-17 18:41:27] |
| John - SC Support - Posts: 38259 |
|
There is nothing occurring with the data feed that would be causing any issues. If this is an Intraday Chart, then go through the possible items here: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Otherwise, if it is an historical chart, then go through the possible items here: No Historical Chart or Blank Chart | Historical Chart Not Updating | Missing Historical Chart Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-17 18:56:21] |
| Mauro - Posts: 45 |
|
Thank you for your prompt response. I have been going through different tests and trials. Here are my findings. First of all, I didn't change anything from yesterday, when everything was working fine. The issues started this morning. As far as I can tell the issues is present ONLY with the symbol YM-202109-ECBOT and NQ-202109-GLOBEX. I didn't change the symbol settings from yesterday. If I try to load a different expiration date, like NQ-202112-GLOBEX the chart does load correctly, otherwise it gives me an error like if the symbol does not exists. If I put as Data SC DATA the symbol loads correctly, but it does have a different nomenclature. So it seems the nomenclature of the symbol is the problem even thou it looks correct. Date Time Of Last Edit: 2021-08-17 18:57:43
|
| [2021-08-17 20:28:12] |
| Mauro - Posts: 45 |
|
I tried on a different computer and everything seems to work correctly. I guess something got corrupted in my main machine. I will delete Sierrachart and have a clean installation. Hopefully that will be the end of it. Thank you again for taking a look Mauro |
| [2021-08-17 20:42:35] |
| Mauro - Posts: 45 |
|
Problem solved - I deleted the .scid files for the NQ and the YM sept. contracts. After doing that Sierrachart was able to re-download the data. No more errors. 🍾
|
| [2021-08-23 04:26:20] |
| |
|
Also make sure this option is enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: