Support Board
Date/Time: Fri, 28 Feb 2025 10:09:35 +0000
Live Eurex Dax data stream is not working anymore
View Count: 435
| [2021-08-17 10:59:41] |
| User291728 - Posts: 4 |
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Hi, since today early morning I have issues to receive my CQG EUREX live data. The CME data still works fine but EUREX does not work. I get an update when I click on disconnect and then connect then I get shown the current status quo of the market but afterwards nothing is upadted anymore. The current quote window shows absolutely nothing every value is 0 - interestingly enough the the connection status is still counting "DF:" number is increasing constantly. But the Price, Volume and Delta remains unchanged in the chart. Further, I cant see any levels on the trading DOM. An Orange window pops up in the Chart telling me that the symbol is not supported but selecting the Dax again via find Symbol and also translate symbols to current service does not solve the issue. The symbol I refer to is F.US.DDU21 I double checked with AMP they told me everything is running properly from their end. Please advise how to solve the issue. Thanks a lot ! |
| [2021-08-17 11:05:03] |
| Sierra_Chart Engineering - Posts: 18600 |
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Refer to this thread: July 1, 2021: EUREX Realtime Data from Denali Exchange Data Feed Policy Update Sierra Chart to the current version if you are not already running this: Software Download: Fast Update And we will set your current service package to the highest package for 30 days at no cost to give you access to EUREX data from CQG. Afterwards you will need to change to Service Package 11. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-17 11:07:00
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