Support Board
Date/Time: Fri, 28 Feb 2025 09:58:00 +0000
cgq eurex data
View Count: 624
| [2021-08-16 16:25:28] |
| uajka - Posts: 4 |
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after purchasing CQG Eurex data from AMP - the platform does not load my data, please contact me
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| [2021-08-16 18:22:16] |
| John - SC Support - Posts: 38259 |
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You need to be on Sierra Chart Package 10, 11, or 12 in order to get the EUREX data from CQG into Sierra Chart. Refer to the information here: July 1, 2021: EUREX Realtime Data from Denali Exchange Data Feed Policy In your case, since you are on Package 5 currently, you would want to be on Package 11. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-17 02:04:28] |
| uajka - Posts: 4 |
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how to go back to the previous 5th version. I want to stay with the current package: 5 - Advanced
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| [2021-08-17 09:29:08] |
| uajka - Posts: 4 |
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 sierra 17.08.png / V - Attached On 2021-08-17 09:28:54 UTC - Size: 157.1 KB - 165 views sierra 17.08.png / V - Attached On 2021-08-17 09:28:57 UTC - Size: 157.1 KB - 160 views |
| [2021-08-17 10:37:30] |
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You will be able to access real-time EUREX data now from CQG. We have temporarily done an evaluation on your account for the highest service package, 12, for 30 days. After that your account will continue to be on Service Package 5 which you have currently paid for now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-17 10:37:56
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