Support Board
Date/Time: Fri, 28 Feb 2025 10:22:41 +0000
EUREX Delayed data DOM
View Count: 544
| [2021-08-16 10:38:28] |
| Michael Slater - Posts: 15 |
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Hi - I am using Service Package 5 Advanced. I am receiving delayed data on various EUREX products OK (FESXU21 / FGBLU21 / FGBMU21). The only issue is that the DOM data is only showing a single BID level and a single ASK level on the ladder. My CBOT products are all OK, showing multiple DOM levels on Bid and ASK. 1) Should I be able to view more than a single BID / ASK Dom level on EUREX products? 2) If so, what do I need to do to view. Thank you |
| [2021-08-16 12:07:01] |
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Yes you should see approximately 200 levels of depth for EUREX. We will run a test now for these.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-16 12:28:29] |
| Michael Slater - Posts: 15 |
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Thanks - will wait your feedback
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| [2021-08-16 12:43:18] |
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This is what we see for FESXU21: http://www.sierrachart.com/image.php?Image=162911770766.png We want you to update to the current version: Software Download: Fast Update See if that resolves the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-16 13:02:54] |
| Michael Slater - Posts: 15 |
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Thanks - that has sorted out the problem straightaway. Next time I will check and ensure I have latest version running. Cheers |
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