Support Board
Date/Time: Fri, 28 Feb 2025 09:40:19 +0000
my sierra disconnects every 5 minutes and i can't figure out what it is
View Count: 463
| [2021-08-13 17:56:43] |
| 02108 - Posts: 28 |
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it shows when disconnects WSAStartup called. | 2021-08-13 17:49:42.856 Rithmic Trading | Port for executable: 55211 | 2021-08-13 17:49:42.857 Listening socket (0). Port 55211 | Closed listening socket. | 2021-08-13 17:49:42.857 WSACleanup called. | 2021-08-13 17:49:42.858 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2021-08-13 17:49:42.858 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2021-08-13 17:49:42.861 Rithmic Trading | Bridge process is running. | 2021-08-13 17:49:44.851 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55211 | 2021-08-13 17:49:44.851 DTC Client socket (1) | Creating socket. | 2021-08-13 17:49:44.852 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-08-13 17:49:44.852 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-08-13 17:49:44.852 Rithmic Trading | Network connection to server complete. | 2021-08-13 17:49:44.853 Rithmic Trading | Starting socket receive thread. | 2021-08-13 17:49:44.853 Rithmic Trading | Sending encoding request to server: Binary VLS. Compression: none | 2021-08-13 17:49:44.853 Rithmic Trading | Setting DTC encoding to Binary VLS | 2021-08-13 17:49:44.854 Rithmic Trading | Sending logon request message. | 2021-08-13 17:49:44.854 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2021-08-13 17:49:44.856 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2021-08-13 17:49:44.858 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2021-08-13 17:49:44.858 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2021-08-13 17:49:46.233 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2021-08-13 17:49:46.522 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2021-08-13 17:49:47.067 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2021-08-13 17:49:47.338 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2021-08-13 17:49:47.916 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2021-08-13 17:49:48.284 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2021-08-13 17:49:48.829 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2021-08-13 17:49:49.218 Rithmic Trading | Received logon response. | 2021-08-13 17:49:49.855 Rithmic Trading | Server Name: SC DTC Bridge. | 2021-08-13 17:49:49.855 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2021-08-13 17:49:49.855 Rithmic Trading | Successfully connected. IB='OneUpTrader', Firm='OneUpTrader'. | 2021-08-13 17:49:49.855 Rithmic Trading | Trading is supported. | 2021-08-13 17:49:49.855 Rithmic Trading | Order cancel and replace is supported. | 2021-08-13 17:49:49.855 Rithmic Trading | OCO Orders supported. | 2021-08-13 17:49:49.855 Rithmic Trading | Connected to server complete. | 2021-08-13 17:49:49.855 Triggering next historical data download in queue. | 2021-08-13 17:49:49.855 Triggering next historical data download in queue. | 2021-08-13 17:49:49.855 Triggering next historical data download in queue. | 2021-08-13 17:49:49.855 Triggering next historical data download in queue. | 2021-08-13 17:49:49.855 No download requests in the queue to start downloads for. | 2021-08-13 17:49:49.895 No download requests in the queue to start downloads for. | 2021-08-13 17:49:49.895 No download requests in the queue to start downloads for. | 2021-08-13 17:49:49.895 No download requests in the queue to start downloads for. | 2021-08-13 17:49:49.895 Rithmic Trading | Starting real-time market data updates for: CLU1-NYMEX. ID: 1 Service code: rithmic.trading | 2021-08-13 17:49:49.895 Rithmic Trading | Requesting security definition data for: CLU1-NYMEX. ID: 1 | 2021-08-13 17:49:49.895 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: CLU1-NYMEX | 2021-08-13 17:49:49.895 Added historical Intraday data request for CLU1-NYMEX to the queue. | 2021-08-13 17:49:49.895 Intraday data recording state for symbol CLU1-NYMEX is set to download 'Pending'. | 2021-08-13 17:49:49.895 Triggering next historical data download in queue. | 2021-08-13 17:49:49.895 Delaying start of download for CLU1-NYMEX | 2021-08-13 17:49:49.896 Rithmic Trading | Starting real-time market data updates for: ESU1-CME. ID: 2 Service code: rithmic.trading | 2021-08-13 17:49:49.898 Rithmic Trading | Requesting security definition data for: ESU1-CME. ID: 2 | 2021-08-13 17:49:49.898 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ESU1-CME | 2021-08-13 17:49:49.898 Added historical Intraday data request for ESU1-CME to the queue. | 2021-08-13 17:49:49.898 Intraday data recording state for symbol ESU1-CME is set to download 'Pending'. | 2021-08-13 17:49:49.898 Triggering next historical data download in queue. | 2021-08-13 17:49:49.898 Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2021-08-13 17:49:50.030 Rithmic Trading | Starting real-time market data updates for: GCZ1-COMEX. ID: 3 Service code: rithmic.trading | 2021-08-13 17:49:50.101 Rithmic Trading | Requesting security definition data for: GCZ1-COMEX. ID: 3 | 2021-08-13 17:49:50.102 Requesting market depth updates for: GCZ1-COMEX if supported. | 2021-08-13 17:49:50.102 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: GCZ1-COMEX | 2021-08-13 17:49:50.102 Added historical Intraday data request for GCZ1-COMEX to the queue. | 2021-08-13 17:49:50.102 Intraday data recording state for symbol GCZ1-COMEX is set to download 'Pending'. | 2021-08-13 17:49:50.102 Triggering next historical data download in queue. | 2021-08-13 17:49:50.102 Requesting market depth updates for: CLU1-NYMEX if supported. | 2021-08-13 17:49:50.492 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\CLU1-NYMEX.2021-08-13.depth | 2021-08-13 17:49:50.512 Requesting market depth updates for: ESU1-CME if supported. | 2021-08-13 17:49:50.512 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GCZ1-COMEX.2021-08-13.depth | 2021-08-13 17:49:50.638 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESU1-CME.2021-08-13.depth | 2021-08-13 17:49:51.057 HD Request # 7 | Downloading Intraday chart data for CLU1-NYMEX to the file CLU1-NYMEX.scid. Service: nymex | 2021-08-13 17:49:55.243 HD Request # 7 | Download start date-time: 2021-08-13 17:48:50.000000. File last date-time: 2021-08-13 17:48:50.000000 | 2021-08-13 17:49:55.243 HD Request # 7 | Using server: ds21.sierracharts.com port 10150 | 2021-08-13 17:49:55.243 Socket (2) | Creating socket. | 2021-08-13 17:49:55.243 Socket (2) | New receive buffer size: 5242880 | 2021-08-13 17:49:55.243 Socket (2) | Connecting to IP: 216.1.90.129. | 2021-08-13 17:49:55.243 HD Request # 7 | Setting DTC encoding to Binary VLS | 2021-08-13 17:49:55.517 HD Request # 7 | Sending historical data logon request message. | 2021-08-13 17:49:55.517 HD Request # 7 | Requesting Intraday data. Start date-time: 2021-08-13 17:48:50. Record interval: 1. Symbol: CLU21 | 2021-08-13 17:49:56.102 HD Request # 7 | Decompressing data. | 2021-08-13 17:49:56.235 Socket (2) | CloseSocket call. | 2021-08-13 17:49:56.236 Historical data download thread signaled to stop. | 2021-08-13 17:49:56.236 HD Request # 7 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for CLU1-NYMEX | 2021-08-13 17:49:56.236 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-13 17:49:56.236 HD Request # 7 | Completion time: 1s | 2021-08-13 17:49:56.237 HD Request # 7 | Intraday data download complete for CLU1-NYMEX. Unique request ID: 7 | 2021-08-13 17:49:56.237 Removing historical data download ID 7. | 2021-08-13 17:49:56.237 Real-time Intraday chart data file updates started for CLU1-NYMEX | 2021-08-13 17:49:56.237 Opened cached Intraday file: C:\SierraChart\Data\CLU1-NYMEX.scid. Thread ID: 3376 | 2021-08-13 17:49:56.237 Intraday chart data file opened for CLU1-NYMEX | 2021-08-13 17:49:56.237 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2021-08-13 17:49:56.237 Rithmic Trading | Using primary service for historical data for CLU1-NYMEX | 2021-08-13 17:49:56.237 Added historical Intraday data request for CLU1-NYMEX to the queue. | 2021-08-13 17:49:56.237 Intraday data recording state for symbol CLU1-NYMEX is set to download 'Pending'. | 2021-08-13 17:49:56.237 Triggering next historical data download in queue. | 2021-08-13 17:49:56.237 |
| [2021-08-14 09:54:51] |
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There is nothing in this Message Log which indicates the reason for the problem. Consider using the Sierra Chart Order Routing Service as an alternative: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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