Support Board
Date/Time: Fri, 28 Feb 2025 13:33:41 +0000
missing bars on chart
View Count: 885
| [2021-08-13 15:59:18] |
| User463874 - Posts: 12 |
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I opened 3 charts of contracts: MESU1, MNQU1, MYMU1 The graphs of the Dow Jones and the MESU1 are normal but the graph of the MNQU1 has gaps, missing bars, and missing days. I checked that the definitions of the contracts are the same |
Private File |
| [2021-08-13 16:04:04] |
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We see you are using Transact. First thing is to follow through the instructions here for that chart: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-13 19:42:25] |
| User463874 - Posts: 12 |
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HI tried to do all the above and still having problems with the NQ chart |
| [2021-08-14 09:49:41] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-17 19:47:59] |
| User463874 - Posts: 12 |
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Software version: 2292 64-bit | 2021-08-17 14:35:21.750 Primary Thread ID: 7556 | 2021-08-17 14:35:21.750 Usage end date: 2021-11-12 | 2021-08-17 14:35:21.750 Enabled for: Sierra Chart Historical Data Service. | 2021-08-17 14:35:21.750 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-17 14:35:21.750 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-17 14:35:21.750 Current selected Data/Trading service: TransAct WS | 2021-08-17 14:35:21.750 Custom symbol settings values: disabled | 2021-08-17 14:35:21.750 Chart Update Interval: 40 | 2021-08-17 14:35:21.750 Intraday Data Storage Time Unit: 0 | 2021-08-17 14:35:21.750 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-08-17 14:35:21.750 2021-08-17 19:35:21 Local computer time in UTC | 2021-08-17 14:35:21.750 2021-08-17 14:35:21 Local computer time in SC Time Zone | 2021-08-17 14:35:21.750 2021-08-17 03:17:05 Server time in UTC | 2021-08-17 14:35:21.750 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-08-17 14:35:21.750 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-08-17 14:35:21.750 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-08-17 14:35:21.750 OS Version Number: 10.0 | 2021-08-17 14:35:21.750 Locale Setting: C | 2021-08-17 14:35:21.750 DLLs: UserContributedStudies_64.dll | 2021-08-17 14:35:21.750 Allowed protected custom studies: | 2021-08-17 14:35:21.750 Added historical Intraday data request for MNQH1 to the queue. | 2021-08-17 14:36:48.433 Triggering next historical data download in queue. | 2021-08-17 14:36:48.433 Added historical Daily data request for MNQH1 to the queue. | 2021-08-17 14:36:48.433 Triggering next historical data download in queue. | 2021-08-17 14:36:48.433 Added historical Intraday data request for MNQM1 to the queue. | 2021-08-17 14:36:48.434 Added historical Daily data request for MNQM1 to the queue. | 2021-08-17 14:36:48.434 Added historical Intraday data request for MNQU1 to the queue. | 2021-08-17 14:36:48.437 Intraday data recording state for symbol MNQU1 is set to download 'Pending'. | 2021-08-17 14:36:48.437 Added historical Daily data request for MNQU1 to the queue. | 2021-08-17 14:36:48.437 HD Request # 34 | Downloading Intraday chart data for MNQH1 to the file MNQH1.scid. Service: TransAct.Trading | 2021-08-17 14:36:48.438 Reloading all charts with filename: MNQH1.scid | 2021-08-17 14:36:48.458 HD Request # 34 | Download start date-time: 2020-11-30 18:00:00.000000. File last date-time: 00:00:00.000000 | 2021-08-17 14:36:48.460 HD Request # 34 | Using server: ds12.sierracharts.com port 10149 | 2021-08-17 14:36:48.460 HD Request # 35 | Downloading Historical Daily chart data for MNQH1. Starting date: 1971-08-18. Service: TransAct.Trading | 2021-08-17 14:36:48.460 Socket (1) | Creating socket. | 2021-08-17 14:36:48.460 Socket (1) | New receive buffer size: 5242880 | 2021-08-17 14:36:48.460 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-08-17 14:36:48.460 HD Request # 34 | Setting DTC encoding to Binary VLS | 2021-08-17 14:36:48.825 HD Request # 34 | Sending historical data logon request message. | 2021-08-17 14:36:48.825 HD Request # 35 | Requesting historical Daily data for NMH21 starting at 1971-08-17. SC External HD service. | 2021-08-17 14:36:48.952 HD Request # 34 | Requesting Intraday data. Start date-time: 2020-11-30 18:00:00. Record interval: 0. Symbol: MNQH1 | 2021-08-17 14:36:49.528 HD Request # 35 | Receiving historical Daily data for MNQH1 starting at 2019-12-19 | 2021-08-17 14:36:49.601 HD Request # 35 | Writing historical Daily data to the file MNQH1.dly | 2021-08-17 14:36:49.602 HD Request # 35 | Bytes received: 17020 | 2021-08-17 14:36:49.604 HD Request # 35 | Received 314 Daily data records from 2019-12-19 00:00:00 to 2021-03-19 00:00:00 (457.0 days) and wrote 314 records for MNQH1 | 2021-08-17 14:36:49.604 HD Request # 35 | Completion time: 1s | 2021-08-17 14:36:49.604 HD Request # 35 | Daily data download complete for MNQH1. Unique request ID: 35 | 2021-08-17 14:36:49.604 Removing historical data download ID 35. | 2021-08-17 14:36:49.604 Triggering next historical data download in queue. | 2021-08-17 14:36:49.604 HD Request # 36 | Downloading Historical Daily chart data for MNQM1. Starting date: 1971-08-18. Service: TransAct.Trading | 2021-08-17 14:36:49.604 HD Request # 34 | Decompressing data. | 2021-08-17 14:36:49.758 HD Request # 36 | Requesting historical Daily data for NMM21 starting at 1971-08-17. SC External HD service. | 2021-08-17 14:36:50.126 HD Request # 34 | Receiving Intraday data for MNQH1 starting at 2020-11-30 18:00:02.000000 | 2021-08-17 14:36:50.456 HD Request # 36 | Receiving historical Daily data for MNQM1 starting at 2020-03-19 | 2021-08-17 14:36:50.771 HD Request # 36 | Writing historical Daily data to the file MNQM1.dly | 2021-08-17 14:36:50.772 HD Request # 36 | Bytes received: 17345 | 2021-08-17 14:36:50.785 HD Request # 36 | Received 316 Daily data records from 2020-03-19 00:00:00 to 2021-06-18 00:00:00 (457.0 days) and wrote 316 records for MNQM1 | 2021-08-17 14:36:50.785 HD Request # 36 | Completion time: 1s | 2021-08-17 14:36:50.785 HD Request # 36 | Daily data download complete for MNQM1. Unique request ID: 37 | 2021-08-17 14:36:50.785 Removing historical data download ID 37. | 2021-08-17 14:36:50.785 Triggering next historical data download in queue. | 2021-08-17 14:36:50.785 HD Request # 37 | Downloading Historical Daily chart data for MNQU1. Starting date: 1971-08-18. Service: TransAct.Trading | 2021-08-17 14:36:50.786 HD Request # 34 | Timestamp of first Intraday data file record written: 2020-11-30 18:00:02.000000 | 2021-08-17 14:36:50.795 HD Request # 37 | Requesting historical Daily data for NMU21 starting at 1971-08-17. SC External HD service. | 2021-08-17 14:36:51.251 HD Request # 37 | Receiving historical Daily data for MNQU1 starting at 2020-06-18 | 2021-08-17 14:36:51.872 HD Request # 37 | Writing historical Daily data to the file MNQU1.dly | 2021-08-17 14:36:51.872 HD Request # 37 | Bytes received: 16171 | 2021-08-17 14:36:51.873 HD Request # 37 | Received 294 Daily data records from 2020-06-18 00:00:00 to 2021-08-17 00:00:00 (426.0 days) and wrote 294 records for MNQU1 | 2021-08-17 14:36:51.873 HD Request # 37 | Completion time: 1s | 2021-08-17 14:36:51.873 HD Request # 37 | Daily data download complete for MNQU1. Unique request ID: 39 | 2021-08-17 14:36:51.873 Removing historical data download ID 39. | 2021-08-17 14:36:51.873 Triggering next historical data download in queue. | 2021-08-17 14:36:51.873 No download requests in the queue to start downloads for. | 2021-08-17 14:36:51.873 Socket (1) | CloseSocket call. | 2021-08-17 14:39:45.272 Historical data download thread signaled to stop. | 2021-08-17 14:39:45.272 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-17 14:39:45.272 HD Request # 34 | Received 52083470 Intraday data records from 2020-11-30 18:00:02.000000 to 2021-03-19 08:29:59.000001 (108.6 days) and wrote 52083467 records for MNQH1 | 2021-08-17 14:39:45.273 HD Request # 34 | Add time&sales data | Remembered last file record date-time: 2021-03-19 13:29:59.000001 | 2021-08-17 14:39:45.285 HD Request # 34 | Completion time: 2m 57s | 2021-08-17 14:39:45.285 HD Request # 34 | Intraday data download complete for MNQH1. Unique request ID: 34 | 2021-08-17 14:39:45.285 Removing historical data download ID 34. | 2021-08-17 14:39:45.285 Real-time Intraday chart data file updates started for MNQH1 | 2021-08-17 14:39:45.285 Intraday chart data file opened for MNQH1 | 2021-08-17 14:39:45.285 HD Request # 34 | Enabling Intraday chart updating for symbol. | 2021-08-17 14:39:45.285 Triggering next historical data download in queue. | 2021-08-17 14:39:45.285 HD Request # 38 | Downloading Intraday chart data for MNQM1 to the file MNQM1.scid. Service: TransAct.Trading | 2021-08-17 14:39:45.285 Reloading all charts with filename: MNQM1.scid | 2021-08-17 14:39:45.301 HD Request # 38 | Download start date-time: 2021-03-01 18:00:00.000000. File last date-time: 00:00:00.000000 | 2021-08-17 14:39:45.302 HD Request # 38 | Using server: ds4.sierracharts.com port 10150 | 2021-08-17 14:39:45.302 Socket (4) | Creating socket. | 2021-08-17 14:39:45.303 Socket (4) | New receive buffer size: 5242880 | 2021-08-17 14:39:45.303 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-08-17 14:39:45.303 Socket (1) | Socket gracefully closed by remote side. | 2021-08-17 14:39:45.432 Socket (1) | Closed. | 2021-08-17 14:39:45.432 HD Request # 38 | Setting DTC encoding to Binary VLS | 2021-08-17 14:39:45.609 HD Request # 38 | Sending historical data logon request message. | 2021-08-17 14:39:45.609 HD Request # 38 | Requesting Intraday data. Start date-time: 2021-03-01 18:00:00. Record interval: 0. Symbol: MNQM1 | 2021-08-17 14:39:46.297 HD Request # 38 | Decompressing data. | 2021-08-17 14:39:46.470 HD Request # 38 | Receiving Intraday data for MNQM1 starting at 2021-03-01 18:00:21.000000 | 2021-08-17 14:39:46.946 HD Request # 38 | Timestamp of first Intraday data file record written: 2021-03-01 18:00:21.000000 | 2021-08-17 14:39:47.722 Saved Chartbook: Chartbook1.Cht. Time: 0.0015 seconds. | 2021-08-17 14:46:11.953 |
| [2021-08-19 07:59:25] |
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We cannot tell any problem from this Message Log. Everything looks fine. We want you to use the Sierra Chart Historical Data Service and open a chart for the same symbol (the symbol format is different though) and see if you have any problem with that data: Sierra Chart Historical Data Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-19 07:59:41
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| [2021-08-19 12:10:47] |
| User463874 - Posts: 12 |
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Hi I tried to load a few time historical data and now it looks fine now I cannot add for example Vert Line to the charts (Except DJ) |
| [2021-08-19 12:56:02] |
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now I cannot add for example Vert Line to the charts (Except DJ) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-19 12:56:17
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| [2021-08-19 17:20:35] |
| User463874 - Posts: 12 |
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Hi I open a graph of one of the contracts and click on the "vertical line" at the top Only in the Dow Jones Chart does the vertical line appear and when I do the same action in the rest of the charts, nothing happens |
| [2021-08-19 17:47:33] |
| John - SC Support - Posts: 38259 |
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We do not know what the ""vertical line" at the top" is. Can you please give us a screenshot of what you are selecting. Refer to the following for how to take a screenshot: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-20 14:52:06] |
| User463874 - Posts: 12 |
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http://www.sierrachart.com/image.php?Image=1629471103422.png
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| [2021-08-20 15:10:38] |
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Do you want to remove that blue arrow on the chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-20 17:24:42] |
| User463874 - Posts: 12 |
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the blue arrow points at the "vertical line" which is activated Nevertheless, the vertical lines don't appear on the chart I tried it on the MNQU1, MYMU1, MESU1 & M2KU1 charts and It appears only on the MYMU1 chart but not on the others |
| [2021-08-22 13:27:43] |
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If you want to use the Vertical Grid, then refer to: Chart Menu: Vertical Grid (Chart menu) There is more than one setting related to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-22 13:45:37
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