Support Board
Date/Time: Fri, 28 Feb 2025 09:32:51 +0000
Concurrent datafeed connection issues
View Count: 533
| [2021-08-13 11:31:24] |
| User161648 - Posts: 3 |
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Dear I have 2 Sierra Chart installed on 2 different computers (Computer A, SC version 2280 and Computer B, SC version 2291). Both computer has the same configuration, data service is Interactive Brokers. The data feed works fine when there is ONLY ONE SC runs on either Computer. However, when I have 2 SC runs on BOTH Computer A AND B, only ONE computer can successfully connect to the server and receive real data. The other computer unable to login to the server but keep retrying and receiving below message. SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2021-08-12 20:52:55.193 DTC Client socket (1) | Creating socket. | 2021-08-12 20:52:55.194 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-08-12 20:52:55.194 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2021-08-12 20:52:55.194 SC Data - All Services | Network connection to server complete. | 2021-08-12 20:52:55.466 SC Data - All Services | Starting socket receive thread. | 2021-08-12 20:52:55.466 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-08-12 20:52:55.466 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-08-12 20:52:55.764 SC Data - All Services | Sending logon request message. | 2021-08-12 20:52:55.764 SC Data - All Services | Received logon response. | 2021-08-12 20:52:56.606 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-08-12 20:52:56.606 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-08-12 20:52:56.606 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-08-12 20:52:56.606 SC Data - All Services | Waiting for socket receive thread to end | 2021-08-12 20:52:56.606 DTC Client socket (1) | CloseSocket call. | 2021-08-12 20:52:56.606 SC Data - All Services | Disconnected from the server. | 2021-08-12 20:52:56.606 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-08-12 20:52:56.606 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-12 20:52:56.606 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-08-12 20:52:56.873 DTC Client socket (1) | Closed. | 2021-08-12 20:52:56.873 I also tried different Ports on the Computer A (eg. 7496) and B (eg. 7495) but no joy. I used to be able to get real data for BOTH Computer A and B might be 2 months ago with previous versions .... Thanks for your help. |
| [2021-08-14 11:05:15] |
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SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-08-12 20:52:56.606 https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-14 11:06:01
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