Support Board
Date/Time: Wed, 19 Mar 2025 01:18:00 +0000
Delayed data Denali
View Count: 465
| [2021-08-11 16:09:01] |
| user777 - Posts: 8 |
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I signed up with amp yesterday and made a deposit. I can connect to data but is delayed by 10 minutes. I contacted Amp and they said contact SC
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| [2021-08-11 16:28:18] |
| John - SC Support - Posts: 38782 |
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Everything looks good on your account at this time. If you are still getting delayed data for a symbol that is traded on the CME Group, then check to ensure that the setting File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. Refer to the following: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If that is not the issue, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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