Support Board
Date/Time: Mon, 25 Nov 2024 22:21:02 +0000
Sierra data not working
View Count: 1053
| [2014-03-20 12:12:37] |
| PeteRice - Posts: 3 |
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Hi, At 12.01 GMT, the sierra chart data feed on indices has stopped working. Any ideas as to reason? Thanks |
| [2014-03-20 15:06:01] |
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What is the symbol you are referring to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-20 15:11:25] |
| PeteRice - Posts: 3 |
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At that specific time and for the following 20 minutes, the following symbols had no data - GER30, FRA40, UK100, EUSTX50 & US30...there masy have been more, but they were the ones I had open.
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| [2014-03-20 15:22:01] |
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We can confirm there was an outage from about 12:02 to 12:22 UTC time for the symbols. This was an outage from FXCM. We cannot restore the missing data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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