Support Board
Date/Time: Fri, 28 Feb 2025 21:50:34 +0000
Symbol is Unknown - Download Failed - Problems
View Count: 624
| [2021-08-04 16:04:15] |
| RP3 - Posts: 7 |
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I received the data fine yesterday, however, today orange and red alert boxes popped up as I was opening my chartbook. The orange box states: Symbol is unknown. Click for symbol information. Real-time data for instrument F.US.ENQ (corresponding to ID = 1) are not allowed. The red alert box states: Download Failed. Error downloading historical Intraday data for F.US.ENQU21. Instrument F.US.ENQ (corresponding to ID 1) is not allowed. What do these two things mean? I paid for the denali data multiple times since it wasn't working.. what's going on? |
| [2021-08-04 16:37:20] |
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Activate the exchanges you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Restart Sierra Chart and then: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-08 12:55:31] |
| RP3 - Posts: 7 |
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Hello, I would like to know why I can't find the symbols for the EMINI DOW, Crude Oil, and Gold as options to trade? I would also like to have them on my platform to trade. Thank you.
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| [2021-09-08 13:14:42] |
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They are listed in File >> Find Symbol. Are you asking about not receiving market data for these symbols? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-08 13:20:52] |
| RP3 - Posts: 7 |
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Yes, I believe that is the issue, but I can’t even find them in the list of futures to trade under CME. How do I get those other symbols?
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| [2021-09-08 14:08:25] |
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These symbols would be listed under Futures - CBOT / NYMEX / COMEX respectively. And then you have to activate the appropriate exchanges from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-08 14:08:40
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| [2021-09-08 15:59:37] |
| RP3 - Posts: 7 |
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Oh ok I see. Thank you very much for your help.
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