Support Board
Date/Time: Thu, 27 Feb 2025 22:25:27 +0000
cannot access my sierra charts-data connection
View Count: 425
| [2021-08-03 17:54:32] |
| User669443 - Posts: 12 |
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Got the CQG username and password from my broker at ninjatrader. I tried to input it in the data/trade service setting and when I try to login I get the error attached in the file. Need help getting this done. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=53384 |
| [2021-08-03 18:18:00] |
| John - SC Support - Posts: 38256 |
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If you want to get your data from CQG, then refer to the information here: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges If you want to get your data from us, then refer to the Setup Instructions for the CME Group data here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-03 18:48:37] |
| User669443 - Posts: 12 |
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I am going to send you my message log- looks like I am connected and my live account is verified but the data is not coming thru. Please advice me to what to do next.
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| [2021-08-03 19:16:06] |
| John - SC Support - Posts: 38256 |
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We have to assume that you are wanting your data from CQG then. As such, the error message you are getting tells us that you are not configured through your broker to get the CQG data. You will get more information at the following link: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-03 19:20:33] |
| User669443 - Posts: 12 |
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I am reaching out to them and will update you soon. thank you for your response
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