Home >> Support Board

Support Board

Date/Time: Fri, 28 Feb 2025 04:51:50 +0000

How to Post a Message for Support

Platform Freeze Issue

View Count: 442

[2021-08-03 00:02:04] #1 [Go To First Post]
User139520 - Posts: 26
Dear Support, This just happens recently. I notice the platform freezes for a brief moment like 3-4s every 10 minutes or so. It happens both in live and replay modes. I try to reduce a numbers of visible charts but the issue persists. I can't seem to find out what causes the freeze. I'm on Windows 10 Pro using AMD Ryzen 7 3700x 16GB DDR4 3200MHz GTX 1660 Super. Please see message log and assist. Thank you,


Private File

[2021-08-07 17:24:47] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In general refer to: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often And also: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-07 17:26:08

To post a message in this thread, you need to log in with your Sierra Chart account: