Support Board
Date/Time: Thu, 27 Feb 2025 22:31:40 +0000
I cant connect sirracharts with FXCM live trading. How could I handle this problem?
View Count: 448
| [2021-07-28 01:49:11] |
| Hung Vu - Posts: 2 |
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I have been placed the orders from your platform for a few days without any problem But last night, I can not connect sirracharts with the server of the FXCM. Would you know what is happening with my account? My log: FXCM Live Trading (Standard) - DTC | Connecting to FXCM Markets server | 2021-07-28 01:34:11.912 FXCM Live Trading (Standard) - DTC | Connecting to the server fxcmorders.sierracharts.com. Port 11152 | 2021-07-28 01:34:11.916 Error getting address info for fxcmorders.sierracharts.com. Windows error code 11001: No such host is known. | 2021-07-28 01:34:11.917 * DTC Client socket (1) | CloseSocket call. | 2021-07-28 01:34:11.918 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-28 01:34:11.919 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-28 01:34:11.919 DTC Client socket (0) | CloseSocket call. | 2021-07-28 01:34:11.975 FXCM Live Trading (Standard) - DTC | Disconnected. | 2021-07-28 01:34:11.975 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-28 01:34:11.975 File >> Disconnect selected. | 2021-07-28 01:34:13.364 DTC Client socket (0) | CloseSocket call. | 2021-07-28 01:34:13.364 FXCM Live Trading (Standard) - DTC | Disconnected. | 2021-07-28 01:34:13.364 Date Time Of Last Edit: 2021-07-28 02:07:52
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| [2021-07-28 04:19:33] |
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We apologize for this. You need to update Sierra Chart to the current version: Software Download: Fast Update This will resolve the problem. If not let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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