Support Board
Date/Time: Thu, 27 Feb 2025 22:45:47 +0000
Package for Rithmic
View Count: 1634
| [2021-07-26 15:25:28] |
| 12VMan - Posts: 45 |
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Hello, I want to use the Advance package with Rithmic. I found some documentation that says I need package 10+, which does not make sense - why would I need Denali if I am using Rithmic? Will Package 5 not be sufficient? Thank you, Brandon |
| [2021-07-26 18:28:38] |
| John - SC Support - Posts: 38259 |
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It is not that you specifically need the Denali Exchange Data Feed. We just put the need for Package 10+ with the use of Rithmic rather than having a separate package for this purpose.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-26 20:01:25] |
| 12VMan - Posts: 45 |
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I'm not sure what that means - will Package 5 work or not? I'm able to connect and pull up charts with it, but am not sure if there is functionality that will not work
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| [2021-07-26 20:33:55] |
| John - SC Support - Posts: 38259 |
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Package 5 will not work with Rithmic. You would need to have Package 11 in order to have the Advanced Features and be able to use Rithmic with Sierra Chart.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-26 21:34:38] |
| 12VMan - Posts: 45 |
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Ok, thank you. Do I still have to pay for CME exchange fees for the Denali feed even though I am not using it?
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| [2021-07-26 22:06:59] |
| John - SC Support - Posts: 38259 |
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You just need to be on Package 11. You do not need to activate any exchanges.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 00:28:18] |
| 12VMan - Posts: 45 |
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I have my Intraday chart set to download 30 days of 1 minute data, but I am only getting data up to ~11a today. When I switch to a 30 minute chart, I get more days of data, but still not all that I am supposed to get. I get even more days when I switch to a 240 minute chart, but still not all 180 that are in the Chart Settings. I have been troubleshooting this by searching through Help, but nothing I've tried is changing anything (delete + reloading data), checking all of the settings, making sure the connection setting are requesting enough days of tick data, etc. I do not see any error messages when loading data. What's my next step?
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| [2021-07-27 05:41:06] |
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We cannot help with Rithmic historical data and that is why we strongly recommend that you use the Denali Exchange Data Feed, for market data for Sierra Chart: Denali Exchange Data Feed That will immediately solve the problem. You just need to activate the appropriate exchanges from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Once you activate the appropriate exchanges, then re-download the data following these instructions: Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-27 05:51:54
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| [2021-07-27 11:26:32] |
| 12VMan - Posts: 45 |
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I have to use Rithmic to execute trades. How do I connect to both Denali and Rithmic at the same time?
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| [2021-07-27 14:08:02] |
| John - SC Support - Posts: 38259 |
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How do I connect to both Denali and Rithmic at the same time?
Sierra Chart is setup to allow you to use the Sierra Chart data and place trades through your selected trading service. Refer to the following information: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services To setup the Denali Exchange Data Feed, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 15:17:30] |
| 12VMan - Posts: 45 |
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I have followed all of the instructions from the prior messages (enabled Denali, signed agreement, enabled CME data, Delete and Download data) above and still have the data issue. I have some data from today, then it skips back to June 9?
Date Time Of Last Edit: 2021-07-27 15:18:19
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| [2021-07-27 16:00:31] |
| John - SC Support - Posts: 38259 |
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Can you please show us an image of what you are seeing by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 16:18:23] |
| 12VMan - Posts: 45 |
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Sure, here it is: http://www.sierrachart.com/image.php?Image=1627402585729.png Note, I tried shutting my PC all the way down and restarting to see if anything changed. Now, instead of having a gap from today's data to 6/9 data, I am now only getting some of today's data. |
| [2021-07-27 16:25:21] |
| John - SC Support - Posts: 38259 |
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Go to File >> Data/Trade Service Settings >> Common Settings and ensure that the option for Allow Support for Sierra Chart Data Feeds is set to Yes. It does not appear that this is the case from what you showed us. If you have to change this from No to Yes, then be sure you then selected File >> Disconnect, followed by file >> Connect to Data Feed, then select Edit >> Delete All Data and Download. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 16:32:54] |
| 12VMan - Posts: 45 |
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It is set to yes so that does not appear to be the issue
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| [2021-07-27 16:47:06] |
| John - SC Support - Posts: 38259 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 16:59:53] |
| 12VMan - Posts: 45 |
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Here it is: Software version: 2288 64-bit | 2021-07-27 12:58:28.361 Primary Thread ID: 17272 | 2021-07-27 12:58:28.361 Usage end date: 2021-08-18 | 2021-07-27 12:58:28.361 Enabled for: Advanced Features 2. | 2021-07-27 12:58:28.361 Enabled for: Sierra Chart Historical Data Service. | 2021-07-27 12:58:28.361 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-07-27 12:58:28.361 Enabled for: Delayed Denali Exchange Data Feed. | 2021-07-27 12:58:28.361 Enabled for exchange2: CME (Trading Account Required) | 2021-07-27 12:58:28.361 Enabled for exchange2: CBOT (Trading Account Required) | 2021-07-27 12:58:28.361 Enabled for exchange2: COMEX (Trading Account Required) | 2021-07-27 12:58:28.361 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-07-27 12:58:28.361 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-07-27 12:58:28.361 Current selected Data/Trading service: Rithmic Direct - DTC | 2021-07-27 12:58:28.361 Custom symbol settings values: enabled | 2021-07-27 12:58:28.361 Chart Update Interval: 500 | 2021-07-27 12:58:28.361 Intraday Data Storage Time Unit: 0 | 2021-07-27 12:58:28.361 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-07-27 12:58:28.361 2021-07-27 16:58:28 Local computer time in UTC | 2021-07-27 12:58:28.361 2021-07-27 12:58:28 Local computer time in SC Time Zone | 2021-07-27 12:58:28.361 2021-07-27 16:11:09 Server time in UTC | 2021-07-27 12:58:28.361 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-07-27 12:58:28.361 Program path: D:\SierraChart\ | 2021-07-27 12:58:28.361 Data Files path: D:\SierraChart\Data\ | 2021-07-27 12:58:28.361 OS Version Number: 10.0 | 2021-07-27 12:58:28.362 Locale Setting: C | 2021-07-27 12:58:28.362 DLLs: OrderFlowLabs.com_64.dll, PullStack_64.dll, UserContributedStudies_64.dll | 2021-07-27 12:58:28.362 Allowed protected custom studies: MQ Momentum Trender Pro, OrderFlowLabs.com, PullStack, ValueCharts - MQ Momentum, ValueCharts - MQ Trend, ValueCharts Indicator, ValueCharts Ultimate | 2021-07-27 12:58:28.362 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2021-07-27 12:59:04.547 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-07-27 12:59:04.548 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:59:04.548 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-07-27 12:59:04.548 Rithmic Direct - DTC | Network connection to server complete. | 2021-07-27 12:59:04.597 Rithmic Direct - DTC | Starting socket receive thread. | 2021-07-27 12:59:04.597 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-07-27 12:59:04.597 Rithmic Direct - DTC | Sending logon request message. | 2021-07-27 12:59:04.597 Rithmic Direct - DTC | Received logon response. | 2021-07-27 12:59:04.763 Rithmic Direct - DTC | Server Name: . | 2021-07-27 12:59:04.763 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2021-07-27 12:59:04.763 Rithmic Direct - DTC | Successfully connected. | 2021-07-27 12:59:04.763 Rithmic Direct - DTC | Trading is supported. | 2021-07-27 12:59:04.763 Rithmic Direct - DTC | Order cancel and replace is supported. | 2021-07-27 12:59:04.763 Rithmic Direct - DTC | OCO Orders supported. | 2021-07-27 12:59:04.763 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2021-07-27 12:59:04.763 Rithmic Direct - DTC | Connected to server complete. | 2021-07-27 12:59:04.763 Triggering next historical data download in queue. | 2021-07-27 12:59:04.765 Triggering next historical data download in queue. | 2021-07-27 12:59:04.765 Triggering next historical data download in queue. | 2021-07-27 12:59:04.765 Triggering next historical data download in queue. | 2021-07-27 12:59:04.765 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-07-27 12:59:04.765 No download requests in the queue to start downloads for. | 2021-07-27 12:59:04.766 No download requests in the queue to start downloads for. | 2021-07-27 12:59:04.766 No download requests in the queue to start downloads for. | 2021-07-27 12:59:04.766 No download requests in the queue to start downloads for. | 2021-07-27 12:59:04.766 Rithmic Direct - DTC | Starting real-time market data updates for: ESU1.CME. ID: 1 Service code: rithmic.trading | 2021-07-27 12:59:05.063 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50504 | 2021-07-27 12:59:05.063 Rithmic Direct - DTC | Requesting security definition data for: ESU1.CME. ID: 1 | 2021-07-27 12:59:05.063 Added historical Intraday data request for ESU1.CME to the queue. | 2021-07-27 12:59:05.063 Intraday data recording state for symbol ESU1.CME is set to download 'Pending'. | 2021-07-27 12:59:05.063 Triggering next historical data download in queue. | 2021-07-27 12:59:05.063 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2021-07-27 12:59:05.063 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-07-27 12:59:05.063 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2021-07-27 12:59:05.063 Delaying start of download for ESU1.CME | 2021-07-27 12:59:05.067 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2021-07-27 12:59:05.111 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2021-07-27 12:59:05.111 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2021-07-27 12:59:05.111 Rithmic Direct - DTC (Data) | Sending logon request message. | 2021-07-27 12:59:05.111 Rithmic Direct - DTC (Data) | Received logon response. | 2021-07-27 12:59:05.267 Rithmic Direct - DTC (Data) | Server Name: . | 2021-07-27 12:59:05.267 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2021-07-27 12:59:05.267 Rithmic Direct - DTC (Data) | Successfully connected. | 2021-07-27 12:59:05.267 Rithmic Direct - DTC (Data) | Trading is not supported. | 2021-07-27 12:59:05.267 Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . | 2021-07-27 12:59:05.267 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESU1.CME | 2021-07-27 12:59:05.267 Rithmic Direct - DTC (Data) | Received security definition for symbol ESU1.CME | 2021-07-27 12:59:05.329 HD Request # 2 | Downloading Intraday chart data for ESU1.CME to the file ESU1.CME.scid. Service: rithmic.trading | 2021-07-27 12:59:10.062 HD Request # 2 | Download start date-time: 2021-07-27 12:58:17.000000. File last date-time: 2021-07-27 12:58:17.000008 | 2021-07-27 12:59:10.064 HD Request # 2 | Using server: rsc.rithmic.com port 50505. Use encryption. | 2021-07-27 12:59:10.065 Socket (3) | Creating socket. Using TLS 1.2. | 2021-07-27 12:59:10.065 Socket (3) | New receive buffer size: 5242880 | 2021-07-27 12:59:10.066 Socket (3) | Connecting to IP: 216.57.156.163. | 2021-07-27 12:59:10.066 HD Request # 2 | Sending historical data logon request message. | 2021-07-27 12:59:10.112 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-07-27 12:58:17. Record interval: 0. Symbol: ESU1.CME | 2021-07-27 12:59:10.253 HD Request # 2 | Receiving Intraday data for ESU1.CME starting at 2021-07-27 12:58:17.014000 | 2021-07-27 12:59:10.317 Socket (3) | CloseSocket call. | 2021-07-27 12:59:12.000 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-07-27 12:59:12.000 Historical data download thread signaled to stop. | 2021-07-27 12:59:12.001 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-07-27 12:58:17.014000 | 2021-07-27 12:59:12.001 HD Request # 2 | Received 787 Intraday data records from 2021-07-27 12:58:17.014000 to 2021-07-27 12:59:08.869000 (51.9 seconds) and wrote 787 records for ESU1.CME | 2021-07-27 12:59:12.001 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-07-27 16:59:08.869000 | 2021-07-27 12:59:12.002 Added 2 Time and Sales records to Intraday data file for ESU1.CME after download. | 2021-07-27 12:59:12.002 HD Request # 2 | Completion time: 2s | 2021-07-27 12:59:12.002 HD Request # 2 | Intraday data download complete for ESU1.CME. Unique request ID: 2 | 2021-07-27 12:59:12.002 Removing historical data download ID 2. | 2021-07-27 12:59:12.002 Real-time Intraday chart data file updates started for ESU1.CME | 2021-07-27 12:59:12.002 Intraday chart data file opened for ESU1.CME | 2021-07-27 12:59:12.002 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-07-27 12:59:12.002 Triggering next historical data download in queue. | 2021-07-27 12:59:12.002 No download requests in the queue to start downloads for. | 2021-07-27 12:59:12.002 Socket (3) | Socket gracefully closed by remote side. | 2021-07-27 12:59:12.045 Socket (3) | Closed. | 2021-07-27 12:59:12.045 Opened cached Intraday file: D:\SierraChart\Data\ESU1.CME.scid. Thread ID: 16216 | 2021-07-27 12:59:15.195 |
| [2021-07-27 17:07:33] |
| John - SC Support - Posts: 38259 |
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This is the problem: Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees.
You need to connect to the LIVE Rithmic server for a few seconds in order to validate your account for the CME Group requirements. You can view the date for which your account is activated in this section: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 17:12:04] |
| 12VMan - Posts: 45 |
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I thought I was connected to Live? Rithmic does not offer a sim account. How do I connect to live Rithmic server? ETA: I verified I am connected to the live server (Rithmic 01-Chicago Area-Non-Aggregated) Date Time Of Last Edit: 2021-07-27 17:23:11
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| [2021-07-27 17:28:37] |
| John - SC Support - Posts: 38259 |
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That server should work. We need to check on why your account is not updating. We have manually verified your account through July 31. So you should be getting the Denali data now. You will want to go to Edit >> Delete and Download Data in order to ensure that all the data is from the same source (the Denali Exchange Data Feed). You will only need to do this once per symbol. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 17:36:57] |
| 12VMan - Posts: 45 |
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Success! Sounds like I wasn't verified to get the Denali data so that was the issue. I've tried a few symbols and everything works ok once I delete and download. Thanks!
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| [2021-07-27 18:18:08] |
| John - SC Support - Posts: 38259 |
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We still need to figure out why you are having a problem getting verified. As we stated, we took care of this through July 31. If we do not have it worked out, we will extend again, but hopefully we will have it figured out before then.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 23:00:46] |
| Sierra_Chart Engineering - Posts: 18591 |
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Effective with version 2291, the new Rithmic Direct DTC connection now supports, verifying the existence of a funded trading account to authorize CME data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-29 22:50:16] |
| 12VMan - Posts: 45 |
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Hello, Does the version 2291 address the verification issue? I have another question. I have installed Sierra (version 2292) on another computer using the same account. Without connecting to Rithmic, it opens a new chart fine (I'm assuming using the Denali feed). But when I open up a chartbook that I copied over from the original computer, all the charts are blank. Why? Perhaps related, when I try to setup the Rithmic connection on the new laptop and choose the Rithmic Direct - DTV service, the Server list is blank? Thanks for all of the help, Brandon |
| [2021-08-02 13:52:45] |
| John - SC Support - Posts: 38259 |
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Does the version 2291 address the verification issue?
As stated above, version 2291 does address the verification issue. And we see that your account is now showing an updated date, so this is working for you now. Without connecting to Rithmic, it opens a new chart fine (I'm assuming using the Denali feed). But when I open up a chartbook that I copied over from the original computer, all the charts are blank. Why?
Most likely that other computer has the Current Selected Service set to SC Data - All Services. As such, it uses a different set of symbols. When you open a Chartbook from the other computer, you would need to select Edit >> Translate Symbols to Current Service in order to update the symbols within that chartbook to your current service selection. Another option would be to set the Current Selected Service to the same as the other computer, then the symbols will be the same. Perhaps related, when I try to setup the Rithmic connection on the new laptop and choose the Rithmic Direct - DTV service, the Server list is blank?
You have to set the Current Selected Service and then close that window and then open it again. We do a request from Rithmic for the Servers that are available, so it takes a few seconds and requires that the window be reopened to fill in the list. This is covered in Step #7 of the Setup Instructions for Rithmic here: Rithmic Trading Platform Service: Setup Instructions ---------------------- In reviewing your account, we see that your selected exchange for the Denali Exchange Data Feed did not renew on August 1, 2021 since you did not have enough funds in your account. You will want to add funds and then reactivate the exchange. You can add funds on this page: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit And you can reactivate your exchange by selecting the following link and going to the bottom of the page and selecting the button for "Reactivate Exchange": https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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