Support Board
Date/Time: Thu, 27 Feb 2025 18:42:57 +0000
Looks the message log normal that i sent?
View Count: 494
| [2021-07-21 20:09:23] |
| User438057 - Posts: 51 |
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The data receives like normal. But the message log doesn`t looks normal I assume. Or is it? I just want to get sure that there are no issues need to get fixed,resulting in latency that I am not aware of. Regards |
| [2021-07-22 01:06:02] |
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Not sure what this is related to, but if you are not observing any issue, then everything is fine. If there is any latency, refer to help topic 4: Prices / Data Falling Behind However, we did look at the log, and we see you are unable to connect to Rithmic: Rithmic Direct - DTC (Data) | Logon error received from server: Password not provided | 2021-07-21 22:02:42.606 Here are the instructions for that: Rithmic Trading Platform Service: Setup Instructions Do provide the username and password for the Rithmic data connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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