Support Board
Date/Time: Sat, 09 Nov 2024 16:45:27 +0000
Error Activating 'EUREX' on account #1.
View Count: 1152
| [2014-03-19 11:57:40] |
| User74010 - Posts: 9 |
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Hi I try to activate the eurex stream but it shows "Error Activating 'EUREX' on account #1."
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| [2014-03-19 15:38:49] |
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The issue should be resolved for your account today. We have already contacted our data provider.
Sierra Chart Support |
| [2014-03-19 18:00:15] |
| User74010 - Posts: 9 |
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Thanks, in the mean time i want to go back to the IB data services, but I can't get rid of the 'M' behind the future code. How can I get rid of the 'M'?
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| [2014-03-19 18:02:29] |
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Disable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. After this reconnect to the data feed with the disconnect and connect commands on the File menu.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-19 19:28:10] |
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There is no need to deactivate and reactivate the feature on the Control Panel. As was mentioned in post #2, we can contacted the data provider and they will take care of the issue.
Sierra Chart Support |
| [2014-03-19 21:02:04] |
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Your account is now good to go.
Sierra Chart Support |
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