Support Board
Date/Time: Thu, 26 Dec 2024 10:03:04 +0000
Strange Charts / Strange Date Range?
View Count: 3368
| [2013-04-22 19:11:33] |
| PhilipJames - Posts: 34 |
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Every now and then I seem to get a problem attempting to display the charts. Here's an example http://screencast.com/t/KLA2NKPm I seem to get just one candle on the far left. When I look at the Chart Settings inotice that the Date Range in File says "unknown to unknown" Seem to get the issue with a number of symbols. Not noticed the problem with forex charts, but certainly others eg I think including us30, uk100, ger30. is there a workaround? Thanks! |
| [2013-04-22 19:26:12] |
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Go to those charts and select Edit >> Delete Data and Download. If you still do not get a complete chart, please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-22 19:55:21] |
| PhilipJames - Posts: 34 |
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Thanks. i tried that and i still did not get a complete chart, so here's the copy of the message log as requested... HD Request # 3 - Downloading Historical Daily chart data for US30. Starting date: 1963-04-22. Service: ddf | 2013-04-22 20:50:37 HD Request # 3 - Requesting historical Daily data for US30 starting at 1963-04-21 | 2013-04-22 20:50:37 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.dly | 2013-04-22 20:50:38 HD Request # 3 - Received 0 records and wrote 0 records for US30 | 2013-04-22 20:50:38 HD Request # 3 - Daily download COMPLETE for US30 | 2013-04-22 20:50:38 Thanks. |
| [2013-04-22 19:57:42] |
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Select Global Settings >> Data/Trade Service Settings >> Historical Data Service Settings . Enable the option Use Primary Service Server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-22 19:58:11
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