Support Board
Date/Time: Mon, 25 Nov 2024 22:37:07 +0000
There's no real time
View Count: 1043
| [2014-03-18 18:02:20] |
| User96706 - Posts: 7 |
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Yesterday was my 1° day trial. The SPX500 was working live data. I saw there's no live data for the mini SP futures but I got old datas until yesterday by Sierra Chart Historical Data Service. Today, my second day I opened the same Chartbook and I don't have live data in the SPX500 anymore. What is happening? |
| [2014-03-18 18:09:43] |
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The problem use you have the wrong Service selected. You need to use this service to get Real-time and Historical data for that symbol: https://www.sierrachart.com/index.php?l=doc/SCRealTimeFOREX.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-18 18:49:08] |
| User96706 - Posts: 7 |
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Sorry, I am not understanding very well. It says that I have to pay U$ 20 or 35 for a month, but I am doing a free trial...so I can't have real time for free in this trial? |
| [2014-03-18 19:08:53] |
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No. Start at step 3 here https://www.sierrachart.com/index.php?l=doc/SCRealTimeFOREX.php#Setup Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-18 19:29:15] |
| User96706 - Posts: 7 |
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OK, I did this now, but it goes like : "Waiting to reconnect..." and the Message Log stay trying to connect each second... |
| [2014-03-18 21:35:07] |
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We apologize for the delay with responding. We see what the problem is. You selected "FXCM FIX Trading" when you need to set the Service to "SC Forex Data (FXCM)". Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-19 11:37:15] |
| User96706 - Posts: 7 |
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Thank you, yes I need more help. I think (I didn't see)this Service came first in my trial. From this service I will use the SP 500 Index (SPX500, I think). But I want to see the mini SP also. It seems it doesn't have in this service. And in my question before (Futures) your response make me try your Sierra Chart Real-Time and Historical Forex and CFD Data Service. After all, which service I have to use to have both? SP 500 Index AND - Intraday mini SP (ESM14)- Intraday - It doesn't matter if is not real time. |
| [2014-03-19 17:16:51] |
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What you need to do is install another copy of Sierra Chart. Here are the instructions: https://www.sierrachart.com/index.php?l=doc/MultipleServices.html One copy will be set to the "SC Historical Data" service. And the other copy will be set to use the "SC Forex Data (FXCM)" service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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