Support Board
Date/Time: Thu, 27 Feb 2025 09:07:57 +0000
Datafeed shows prices, but does NOT update realtime
View Count: 499
| [2021-06-30 07:52:09] |
| Oliver Klemm - Posts: 5 |
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no real time data, but no error message ... I am on version 2282 and service package 11 EUREX data FDAX Sep Future ... any suggestion what to do ... I can't find anything.
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| [2021-06-30 08:09:49] |
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First refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart If you still have a problem just tell us one of the symbols that is not updating and then we need to see the Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 08:22:44] |
| Oliver Klemm - Posts: 5 |
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FDAXU21-EUREX Log sent ... please and thank you |
| [2021-06-30 09:43:58] |
| Oliver Klemm - Posts: 5 |
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Anything we can do about it,please?
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| [2021-06-30 09:51:12] |
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Checking
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 09:57:37] |
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SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-06-30 10:10:16.723 The above is the problem. Refer to:Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 10:14:02] |
| Oliver Klemm - Posts: 5 |
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I uploaded a screenshot of my account management page ... I use ONE Denali feed and one system with IQFeed ... so why am I maxxed out, please? As it says 3 systems ... and let me add I sit alone in my office with 2 computers with one IP Date Time Of Last Edit: 2021-06-30 10:30:04
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 2021-06-30 12_11_12-Account Control Panel - Sierra Chart.png / V - Attached On 2021-06-30 10:12:47 UTC - Size: 118.34 KB - 158 views |
| [2021-06-30 10:39:52] |
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Ok we understand what the problem is. It is related to a change we just did with IQ Feed. However, you still should not be getting this error anyway. If you reconnect each of the instances of Sierra Chart you are running to the data feed that should resolve the: File Menu: Procedure to Reconnect to the Data and Trade Servers In the IQ feed instance of Sierra Chart, set Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to No and reconnect to the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 10:57:18] |
| Oliver Klemm - Posts: 5 |
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Fantastic ... I appreciate your help ... thank you!
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