Support Board
Date/Time: Thu, 27 Feb 2025 03:22:19 +0000
DTC Client Sub-Instance Deletion
View Count: 572
| [2021-06-17 15:06:13] |
| jomanos - Posts: 27 |
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Hi, My install of Sierra Chart is currently deleting open sub-instances. I am running version 2270. Excerpt of message log: DTC client #5. 127.0.0.1 (7) | Socket gracefully closed by remote side. | 2021-06-17 10:30:40.917 DTC client #5. 127.0.0.1 (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-06-17 10:30:40.918 * DTC client #5. 127.0.0.1 (7) | CloseSocket call. | 2021-06-17 10:30:40.918 DTC client #5. 127.0.0.1 (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-17 10:30:40.918 DTC client #5. 127.0.0.1 (7) | Closed. | 2021-06-17 10:30:40.918 Deleting individual DTC server: DTC client #5. Sierra Chart. 127.0.0.1 | 2021-06-17 10:30:40.918 DTC server: DTC client #5. Sierra Chart. 127.0.0.1 successfully deleted. | 2021-06-17 10:30:40.929 DTC client #4. 127.0.0.1 (5) | Socket gracefully closed by remote side. | 2021-06-17 10:48:16.882 DTC client #4. 127.0.0.1 (5) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-06-17 10:48:16.883 * DTC client #4. 127.0.0.1 (5) | CloseSocket call. | 2021-06-17 10:48:16.883 DTC client #4. 127.0.0.1 (5) | Max send buffers used during socket life: 3 | 2021-06-17 10:48:16.883 DTC client #4. 127.0.0.1 (5) | Max send buffer size during socket life: 37571 | 2021-06-17 10:48:16.883 DTC client #4. 127.0.0.1 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-17 10:48:16.883 DTC client #4. 127.0.0.1 (5) | Closed. | 2021-06-17 10:48:16.883 Deleting individual DTC server: DTC client #4. Sierra Chart. 127.0.0.1 | 2021-06-17 10:48:16.883 DTC server: DTC client #4. Sierra Chart. 127.0.0.1 successfully deleted. | 2021-06-17 10:48:16.888 What exactly am I doing wrong? As detailed in the Support Forums, I am using Sub-Instances. Using Sierra Chart Current Versions is Required and Historical Data New Policy Thanks. |
 message_log_20210617.txt - Attached On 2021-06-17 15:05:49 UTC - Size: 264.16 KB - 306 views |
| [2021-06-17 15:15:55] |
| John - SC Support - Posts: 38222 |
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Are you having any issues with the Sub-Instances? Had you just recently exited from Sub-Instances 4 and 5 prior to those messages showing up in the Message Log?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-17 15:23:34] |
| jomanos - Posts: 27 |
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No prior issues. This week, after updating to version 2270, my sub-instances are being closed. Strangely, although the message log refers to sub-instances 4 and 5; it is sub-instances 5 and 6 that are being closed. Sub-instances 2 through 4 remain open. Date Time Of Last Edit: 2021-06-17 15:23:59
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| [2021-06-17 18:27:16] |
| John - SC Support - Posts: 38222 |
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How are they being closed? They will just disappear from your computer?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-17 18:33:59] |
| jomanos - Posts: 27 |
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Correct. Both Sub-Instances just disappear. Then the message log for the main install window would appear with the message that the DTC client server was deleted. |
| [2021-06-17 18:56:40] |
| John - SC Support - Posts: 38222 |
|
We'll see if we can reproduce this. How often does this occur?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-17 19:03:43] |
| jomanos - Posts: 27 |
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So far, just twice this week. I close SC completely every night. |
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