Support Board
Date/Time: Wed, 26 Feb 2025 23:14:16 +0000
problem with deleyed chart
View Count: 416
| [2021-06-07 16:17:02] |
| D.W.Karolak - Posts: 2 |
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Hello, I have problem with my deleyed data on Sierra Chart. I payed last week for Standard Package and now any chart isn't rounning. Before I used deleyed data with Standard Package. Can you tell me what shoud I do with that? Is that logging inssue? Kind regards Karolak |
| [2021-06-07 18:09:45] |
| John - SC Support - Posts: 38222 |
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Please update to the current release. There have been some changes with the historical data that are probably impacting what you are seeing. Let us know if you have any issues after you update. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-08 08:20:30] |
| D.W.Karolak - Posts: 2 |
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Thank you, I downloaded the newest version, but still YM and 6E aren't running. 6B, CL and GC charts seem to be fine. Before I used account "Karolak" not "D.W.Karolak" saved on this email. Is that possible that the problem is because of that? Maybe wold be possible to transfer the Standard Package on previous log? While I open YM chart I see this message attached below in jpg. Kind regards |
| [2021-06-08 09:51:54] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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