Support Board
Date/Time: Wed, 26 Feb 2025 21:38:53 +0000
Changing from AMP CQG to Denali data
View Count: 582
| [2021-06-03 16:18:13] |
| User165325 - Posts: 3 |
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hello , last month I changed to denali .every thing with my Eurex data FGBL was in order , but now I have only delayed data .Why? can you bring this in order for me .because I have money on my account till April 2022. Thank you |
| [2021-06-03 16:33:12] |
| Sierra_Chart Engineering - Posts: 18571 |
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You do not currently have any exchanges active. If you require EUREX, you need to activate the EUREX exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-03 16:34:05] |
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From user: hello , last month I changed to denali .every thing with my Eurex data FGBL was in order , but now I have only delayed data .Why? can you bring this in order for me .because I have money on my account till April 2022. Thank you Sierra Chart Support |
| [2021-06-03 17:42:08] |
| User165325 - Posts: 3 |
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Hello , I payed for half year and you stop my data after 1 month. Please reset it. or tell me slowly that I understand what I have todo thanks norbert christ |
| [2021-06-04 04:58:30] |
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You do not currently have the EUREX exchange active. This needs to be done here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX And you need to add more credit to your account to pay for the exchange fee: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-04 15:47:44] |
| User165325 - Posts: 3 |
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hello , last month I changed to denali .every thing with my Eurex data FGBL was in order , but now I have only delayed data .Why? can you bring this in order for me .because I have money on my account till April 2022. Thank you I payed for 6month and now I shall renew my eurex denali. and there are only 8.2$ on account. can you please open my data for next 5month which I payed already |
| [2021-06-04 16:57:18] |
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You need to activate the EUREX exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX You will also need to add sufficient credit to your Sierra Chart account to pay for the exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-04 16:57:51
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| [2021-06-07 15:48:01] |
| John - SC Support - Posts: 38218 |
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Note that the exchange fees are paid for one month at a time. Therefore, you would need to ensure that you have enough funds in your account to allow for automatic renewal of the exchange(s) on the first day of each month.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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