Support Board
Date/Time: Wed, 26 Feb 2025 21:52:59 +0000
TransAct
View Count: 428
| [2021-06-02 16:20:54] |
| User972037 - Posts: 1 |
|
Hello, I used Sierra chart for AMP futures ( I no longer use them ) and other firms before but know I'm trying to use/connect to TransAct Futures (TransAct WS ) and it does not connect. They confirmed they activated on their side and I selected TransAct WS data feed. I deleted software and downloaded new one but I'm getting same message. TransAct is able to connect some how and he's able to see my old account. Is there way you can delete old account and he's not able to see. and assist me with my connect message that I'm getting as follows: Reading Internal Order ID file. | 2021-06-02 06:21:46.203 Reading Trade Orders file. | 2021-06-02 06:21:46.263 Reading Trade Positions file. | 2021-06-02 06:21:46.263 Reading Trade Account Data files. | 2021-06-02 06:21:46.263 UDPListener (1532). Port 22904 | Listening on UDP port 22904. | 2021-06-02 06:21:46.276 Software version: 2268 64-bit | 2021-06-02 06:21:46.276 Primary Thread ID: 14052 | 2021-06-02 06:21:46.276 Usage end date: 2021-07-02 | 2021-06-02 06:21:46.276 Enabled for: Sierra Chart Historical Data Service. | 2021-06-02 06:21:46.276 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-02 06:21:46.276 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-02 06:21:46.276 Current selected Data/Trading service: TransAct WS | 2021-06-02 06:21:46.276 Custom symbol settings values: enabled | 2021-06-02 06:21:46.276 Chart Update Interval: 500 | 2021-06-02 06:21:46.276 Intraday Data Storage Time Unit: 1 | 2021-06-02 06:21:46.276 Time Zone: +00:00:00 (UTC+00) | 2021-06-02 06:21:46.276 2021-06-02 06:21:46 Local computer time in UTC | 2021-06-02 06:21:46.276 2021-06-02 06:21:46 Local computer time in SC Time Zone | 2021-06-02 06:21:46.276 2021-06-02 06:21:45 Server time in UTC | 2021-06-02 06:21:46.276 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-06-02 06:21:46.276 Program path: C:\SierraChart\ | 2021-06-02 06:21:46.276 Data Files path: C:\SierraChart\Data\ | 2021-06-02 06:21:46.276 OS Version Number: 10.0 | 2021-06-02 06:21:46.276 Locale Setting: C | 2021-06-02 06:21:46.276 DLLs: UserContributedStudies_64.dll | 2021-06-02 06:21:46.276 Allowed protected custom studies: | 2021-06-02 06:21:46.276 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-06-02 06:21:46.307 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-06-02 06:21:46.333 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-06-02 06:21:46.470 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-06-02 06:21:46.470 Received 5 login tokens. | 2021-06-02 06:21:46.729 Symbol settings MD5 received. Request ID: 1. | 2021-06-02 06:21:46.910 Symbol settings are up-to-date for transact.trading. | 2021-06-02 06:21:46.910 TransAct WS | Trade Account not set. Unable to connect. | 2021-06-02 06:21:52.900 * Thank you for your help. |
| [2021-06-02 17:26:38] |
| John - SC Support - Posts: 38218 |
|
You are missing some information in the File >> Data/Trade Service Settings for TransAct. In particular, the Trade Account is not set, but you may also be missing others. Refer to the Setup Instructions for TransAct here to ensure you have everything setup: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: