Support Board
Date/Time: Wed, 26 Feb 2025 20:00:15 +0000
Data suddenly delayed
View Count: 515
| [2021-06-01 17:51:42] |
| User202883 - Posts: 24 |
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I just noticed my data is delayed by 10 minutes and there is a (delayed) message at the top of the chart. I have paid for everything as usual so I don't know why this is happening. I have recently subscribed for custom studies from a vendor but I don't see how this would cause my data to be delayed so I am clueless. Please help.
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| [2021-06-01 18:32:12] |
| John - SC Support - Posts: 38214 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-01 19:05:29] |
| User202883 - Posts: 24 |
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For some reason I had to manually renew my data. It's good now, thanks.
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