Support Board
Date/Time: Sun, 16 Mar 2025 17:42:09 +0000
Issue CQG Eurex connection
View Count: 2433
| [2022-01-03 14:21:50] |
| User838610 - Posts: 23 |
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Hello, i paid denaly data feed but i don't have any data in simulation mode when i used : SC-data all services.
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| [2022-01-03 14:25:32] |
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You need to activate the exchanges you require from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Do you need CME or EUREX real-time data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-03 15:09:31] |
| User838610 - Posts: 23 |
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I just need CME.
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| [2022-01-03 15:12:19] |
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Thank you. You just need to activate the specific exchanges you need from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-06 17:16:51] |
| User838610 - Posts: 23 |
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Hello, i had a problem about an execution stop loss trade with simple bracket mode, the stop loss wasn't executed, i don't know is it a problem from the platform ?
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| [2022-01-07 16:47:19] |
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You should really ask your broker for help with this. Examine the Trade Activity Log to see what the issue was: Trade Activity Log: Viewing Historical Trade Activity It is definitely not a problem from Sierra Chart. And consider using the Teton Order Routing Service: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-28 14:29:27] |
| User838610 - Posts: 23 |
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Hello, i have a problem with data data feed, i have a new set up denali feed + CQG. The problem is i don't have continuation data feed, when i am connecting i have access to the data feed, but when i am not i don't have the historical data. i joined a screenshot for an exemple. Can you help me with this topic please ?
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 no continuation data.png / V - Attached On 2022-01-28 14:28:59 UTC - Size: 40.09 KB - 177 views |
| [2022-01-28 14:35:05] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-22 23:52:18] |
| User838610 - Posts: 23 |
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hello i have a problem with the dom i cannot flatten any positions or enter in a position market or limit, it doesn't work i have currently a position in sim i cannot cut it. Can u help me ? I thought about virus problem ? it's really strange was happening 2 times in the same month but was back well the day after. there is a corner black in my dom normaly i didn't see that. i joined a screen shot.
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| PB dom.jpg / V - Attached On 2022-08-22 23:51:51 UTC - Size: 119.99 KB - 158 views Attachment Deleted. |
| [2022-08-23 11:19:56] |
| Sierra_Chart Engineering - Posts: 18797 |
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We want you to clear all the Trade Simulation Orders and Data: Trade Menu: Clear Trade Simulation Orders & Data (Trade menu) Backup files are made: Trade Activity Log: Restoring Backups of Trade Activity Logs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-23 15:10:00] |
| User838610 - Posts: 23 |
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hello, thanks for the answer. I can use the DOM in Live yes it's work. But i cannot put some orders in the DOM in SIM it doesn't work.
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| [2022-08-24 11:29:52] |
| Sierra_Chart Engineering - Posts: 18797 |
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We need to understand the problem precisely. So when Sierra Chart is in Trade Simulation Mode: Trade Simulation And you submit an order. What is exactly the problem? Can you provide some screenshots demonstrating this. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-24 11:30:03
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