Support Board
Date/Time: Wed, 26 Feb 2025 18:46:26 +0000
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View Count: 506
| [2021-06-01 00:40:27] |
| GaryMac - Posts: 18 |
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hi there I'm trying to buy the full cme data feed but its charging me double,,,when I'm at the point of activate its telling me a will be charged 31.2usd and when i hit activate it tells me failed to activate insufficient funds but a have got the 31.2 in my wallet |
| [2021-06-01 03:42:05] |
| Sierra_Chart Engineering - Posts: 18569 |
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First you will want to wait until June 1 UTC before activating, we are in now. You do have sufficient credit for that exchange. Try again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-01 05:27:15] |
| GaryMac - Posts: 18 |
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nope still the same
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| [2021-06-01 05:27:15] |
| GaryMac - Posts: 18 |
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nope still the same
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| [2021-06-01 05:30:17] |
| GaryMac - Posts: 18 |
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a already had activated 3 which expired on the 31st and now im trying to get the full cme group
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| [2021-06-01 05:42:50] |
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There is a problem with the exchange pricing for your account. It is showing twice the cost as if you set the data feed to be used on two systems. We are looking into that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-01 06:40:08] |
| GaryMac - Posts: 18 |
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thats it all sorted cheers
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