Support Board
Date/Time: Mon, 25 Nov 2024 22:27:06 +0000
Please check my enablaments
View Count: 1243
| [2014-03-13 10:16:28] |
| GPST10 - Posts: 139 |
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1. Having two SC instances installed and can't get SZH14 FAH14 GGM14 "SYMBOL IS ANKNOWN" is showing at opening the chart. Ok GGM14 I can get from TA under FGBLM4 but others can't is my second instance activated? Please let me know. 2. Looks like my both instances are tied together - if I open second copy only - it opens second copy first and also opens first copy which not updating in this case. Can I separate two instances? |
| [2014-03-13 15:58:59] |
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1. This is because the market data feed agreement for your second data feed account is still pending review. We apologize for this. We are following up on it now. 2. This happens because you are sharing chart data between instances/copies of Sierra Chart. Therefore, to prevent this, you need to not share the chart data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-13 15:59:40
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| [2014-03-13 16:26:07] |
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1. This is now resolved for you. Reconnect to the data feed in Sierra Chart with the commands on the File menu.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-13 17:53:02] |
| GPST10 - Posts: 139 |
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Swiss Market Index is only historical not intraday.
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| [2014-03-13 18:06:10] |
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What is the exact symbol?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-13 18:13:15] |
| GPST10 - Posts: 139 |
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SZH14
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| [2014-03-14 03:29:10] |
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We will add support for that symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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