Support Board
Date/Time: Wed, 26 Feb 2025 17:42:58 +0000
LOCKING UP
View Count: 523
| [2021-05-26 04:18:39] |
| User398539 - Posts: 9 |
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THIS PROGRAM KEEPS LOCKING UP ,, VERSION 2171 64 BIT (33267M) WINDOWS 8 |
| [2021-05-26 13:58:30] |
| John - SC Support - Posts: 38201 |
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We need more information on exactly what is happening in terms of "locking up". In particular, is the data stopping, but are you able to interact with the User Interface? Do you have a lot of drawings on the screen, or using a lot of transparent items? Does it just interact slowly, but does "catch up" to what you want to do? Is there something specific you are doing when it "locks up"?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-26 14:11:31] |
| Sierra_Chart Engineering - Posts: 18569 |
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We also need you to update to the current version of Sierra Chart following these instructions: Software Download: Fast Update You cannot continue to run an older version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-26 19:47:49] |
| User398539 - Posts: 9 |
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So what happens is it.. the mouse sits and spins only on the sierra platform.. I can still access my interactive brokers platform with ease... mouse over to SIERRA-- AND THE MOUSE IS SPINNING... A RESTART OF SIERRA IS THE ONLY FIX FOR NOW THX |
| [2021-05-26 19:55:58] |
| John - SC Support - Posts: 38201 |
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Ok, that gives us some information. Exactly what was the last thing you did prior to it "locking up" as it did? Is it a reproducible thing, or is it just happening at random?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-27 01:53:39] |
| Sierra_Chart Engineering - Posts: 18569 |
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First thing we want to do is go through the items in this help topic: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often See if there is a study with a very long calculation time. Also run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-27 02:19:13] |
| User398539 - Posts: 9 |
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JUST RANDOM.. STRANGE
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| [2021-05-27 03:03:43] |
| Sierra_Chart Engineering - Posts: 18569 |
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Update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-27 03:04:00
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