Support Board
Date/Time: Wed, 26 Feb 2025 15:58:03 +0000
Real time futures Data
View Count: 474
| [2021-05-25 18:22:25] |
| flowtra8r - Posts: 10 |
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have brokerage account with Transact Futures and I am not getting real time live data. I have followed up the instructions. Do not know what to do any more.
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| [2021-05-25 18:46:01] |
| John - SC Support - Posts: 38179 |
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You have not followed all the instructions. Please finish the Setup Instructions for the Denali Exchange Data Feed for the CME Group data starting at this point: Denali Exchange Data Feed: Activate the Exchanges: The CME Group (Denali Exchange Data Feed Setup Instructions) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-25 20:17:30] |
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From User: that was setup properly before.. utter pain setting up anything.. Oh yea, the responses are just I don't care, here..
Sierra Chart Support |
| [2021-05-25 20:28:34] |
| John - SC Support - Posts: 38179 |
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We have a lot of support to get through and we point people to the documentation that contains the information on how to resolve their issue. Otherwise, we would simply be posting the same information into the thread. It is by no means a matter of "I don't care, here...". It is giving the correct information for what needs to be done in order to resolve the issue. If you follow through the rest of the instructions as we posted, then you will have your data and you will be fine. There isn't anything more than needs to be said. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-25 20:36:05] |
| flowtra8r - Posts: 10 |
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But I set this up properly the first time around. I shared screen shot with you about the package I have. Why do I need another exchange package?
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 2021-05-25_13-19-07.png / V - Attached On 2021-05-25 20:34:37 UTC - Size: 171.58 KB - 167 views |
| [2021-05-25 20:55:50] |
| John - SC Support - Posts: 38179 |
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There are two fees associated with the data feeds from Sierra Chart. The first is the data feed fee itself. For the Denali Exchange Data Feed, this is included with the Package selection, whereas with the Sierra Chart Exchange Data Feed, it is an item that is billed separately. These fees cover our costs of developing and maintaining the data feed. The second is the cost of the exchange itself. This money all goes to the exchange. Therefore, it is necessary that you activate the data feed (which you have done by activating Package 11) and that you select the Exchange(s) for which you want the data. The Setup Instructions walk you through this entire process. Therefore, you need to go through the instructions starting at the following point: Denali Exchange Data Feed: Activate the Exchanges: The CME Group (Denali Exchange Data Feed Setup Instructions) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-25 23:00:55] |
| flowtra8r - Posts: 10 |
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ok. can you check if it is setup correctly to receive live cme data
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| [2021-05-26 02:22:48] |
| Sierra_Chart Engineering - Posts: 18569 |
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Yes your account is set up correctly. So we can confirm, follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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