Support Board
Date/Time: Wed, 26 Feb 2025 15:43:12 +0000
Sim Account dissapeared
View Count: 419
| [2021-05-25 16:33:59] |
| User267016 - Posts: 5 |
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Hi My sim account from Apteros with the name "***" dissapeared today in my SierraChart (Trade Account Window). It worked yesterday well. I see also that this account is still active on the Sierra Chart website. I made yesterday an update of the Sierra Chart platform. A downgrade didn't solved that issue. Date Time Of Last Edit: 2021-05-25 19:58:15
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| [2021-05-25 19:28:58] |
| Sierra_Chart Engineering - Posts: 18569 |
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You do need to go back to an earlier version. That will resolve the issue. But also make sure that Global Settings >> Data/Trade Service Settings >>Use Enhanced Trade Simulation Service is set to No. Were doing our best to transition the Apteros users to the new system over the weekend. We see you are using version 2261, that one is always going to use the new trade simulations service. However, we are going to release a new version now where you can use the old service. Just give us about 15 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-25 19:29:51
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| [2021-05-25 19:53:32] |
| Sierra_Chart Engineering - Posts: 18569 |
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Update to prerelease 2264. Instructions: Software Download: Fast Update Make sure you update to the pre-release. After updating, set Global Settings >> Data/Trade Service Settings >>Use Enhanced Trade Simulation Service to No. And then reconnect: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-25 19:53:50
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