Support Board
Date/Time: Wed, 26 Feb 2025 15:56:49 +0000
Can't boot up.
View Count: 639
| [2021-05-24 09:08:00] |
| pMathisen - Posts: 9 |
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I was doing a update to my sierra chart, and when the installer program was done and sierra should start up it just quits immediately. And I got this error: INITIALIZATION ERROR: Error creating the alert manager object. If you need more help, contact Sierra Chart Support for assistance
Date Time Of Last Edit: 2021-05-24 09:36:36
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 Screenshot_2.png / V - Attached On 2021-05-24 09:07:17 UTC - Size: 3.7 KB - 163 views |
| [2021-05-24 13:46:36] |
| John - SC Support - Posts: 38179 |
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Please go through the update process one more time for us and let us know what the result is after it is done.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-24 15:26:18] |
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We need to get the Sierra4.config file, from your Sierra Chart installation folder to try to reproduce this. You can attach it here following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-24 18:17:14] |
| pMathisen - Posts: 9 |
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There you go.
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Private File Attachment Deleted. |
| [2021-05-26 04:45:09] |
| pMathisen - Posts: 9 |
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Any clue whats the problem?
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| [2021-05-26 06:40:21] |
| Sierra_Chart Engineering - Posts: 18569 |
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We apologize for the delay. We have identified the problem. Just give us a couple of hours to implement a solution and have a new release out. Although we need more time to understand exactly why this condition happens to begin with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-26 12:39:13] |
| Sierra_Chart Engineering - Posts: 18569 |
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We do apologize for the delay. We have this issue now resolved. Update Sierra Chart to the latest "Prerelease" following the instructions here: Software Download: Fast Update This is version 2264. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-26 12:53:48] |
| Sierra_Chart Engineering - Posts: 18569 |
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Actually we realize, because you cannot start Sierra Chart you cannot use the standard update instructions. Use this link: https://download2.sierrachart.com/downloads/SierraChartFileDownloader.exe On the installer window in the Version list box, select "Prerelease" . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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