Support Board
Date/Time: Wed, 26 Feb 2025 14:04:57 +0000
confuse about having two different accounts
View Count: 401
| [2021-05-22 20:33:41] |
| User258741 - Posts: 1 |
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Again, I made the payment of 26.00 and still don't have data. I use transact: user Smendoza01 I'm confuse about having two accounts pls call me to fix this issues and to remove one of the accounts regards |
| [2021-05-24 05:38:24] |
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The account that you posted this message with, is active and paid for. If there is a connection problem we need to see the Message Log to understand why. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Your other Sierra Chart account that was through Transact, we have effectively removed it at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-24 05:40:01
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