Support Board
Date/Time: Wed, 26 Feb 2025 14:27:00 +0000
Flatten position at a certain time problem
View Count: 984
| [2021-05-20 20:10:23] |
| User715828 - Posts: 61 |
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Today I had my Trade service log pop up at 12:58:59 with this message Unable to Flatten or Reverse because a Position does not exist | Symbol: F.US.EPM21 | TradeAccount: 128094 | 2021-05-20 12:58:59.043 * I've have this problem before when I actually had a position and it closed it at this time. I've looked everywhere that you suggested and was not able to find out how to stop this. Now today I'm getting this message and I don't even have a position. Can you please help me fix this. Luckily today I did not have on a position but I do not want to be auto liquidated. Thanks you. |
| [2021-05-20 20:26:54] |
| John - SC Support - Posts: 38172 |
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We assume that you do not believe that you selected a Flatten option at all and that is what you are really asking - why are you getting that message when you never selected Flatten? First, are you absolutely positive that you did not select a Flatten option, possibly through a Keyboard shortcut? Keep in mind, you can turn off Trading Keyboard Shortcuts exactly for this reason. Refer to the following: Trade Menu: Trading Keyboard Shortcuts Enabled (Trade menu) The other thing to check is the Global Profit/Loss Management and see if you have the option to "Flatten Positions at Set Time". Then, on the Trade Window under the A tab is an option for "Flatten and Cancel at Set Time" as well. Make sure that is not enabled. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-22 05:23:24] |
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You can determine the origin of the flatten order. Refer to the documentation here regarding this: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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