Support Board
Date/Time: Mon, 25 Nov 2024 20:27:46 +0000
Problem with connection
View Count: 1209
| [2014-03-12 09:28:35] |
| User20115 - Posts: 14 |
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Hi, I have problem with connection. I have level 3, paid for 1 year. User name "gelovenehtydoma". My internet provider changed IP address so I can connect to Sierra, but cannot see data of markets after yeasterday. Could you help me? My new IP is 188.175.25.135 |
| [2014-03-12 09:37:04] |
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Restart Sierra Chart, open a single chart and provide a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-12 10:06:57] |
| User20115 - Posts: 14 |
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Software version: 1107 | 2014-03-12 11:01:15 Usage end date: 2015-03-19 | 2014-03-12 11:01:15 Enabled for: Sierra Chart Historical Data Service. | 2014-03-12 11:01:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-12 11:01:15 Active service: SC Historical Data | 2014-03-12 11:01:15 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-03-12 11:01:15 2014-03-12 11:01:15 Local computer clock time | 2014-03-12 11:01:15 2014-03-12 10:01:15 GMT time | 2014-03-12 11:01:15 2014-03-12 11:01:15 Time zone adjusted time | 2014-03-12 11:01:15 Time difference to server time: 0 seconds. | 2014-03-12 11:01:15 Program path: C:\SierraChart\ | 2014-03-12 11:01:15 Data Files path: C:\SierraChart\Data\ | 2014-03-12 11:01:15 OS Version Number: 6.1 | 2014-03-12 11:01:15 Checking for new symbol settings for schd | 2014-03-12 11:01:15 Symbol settings are up-to-date for schd | 2014-03-12 11:01:15 HD Request # 2 - Downloading Intraday chart data for NQH14 to the file NQH14.scid. Service: cme | 2014-03-12 11:01:18 HD Request # 2 - Download start Date-Time: 2014-03-11 14:44:33.0 | 2014-03-12 11:01:18 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-03-12 11:01:18 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-12 11:01:18 The network socket is connected. | 2014-03-12 11:01:18 HD Request # 2 - Sending historical data logon request message. | 2014-03-12 11:01:18 HD Request # 2 - Error downloading historical Intraday data for NQH14. Historical data logon error: Logon rejected due to authorization failure. | 2014-03-12 11:01:20 The network socket for historical data has been closed. | 2014-03-12 11:01:20 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH14 | 2014-03-12 11:01:20 HD Request # 3 - Downloading Intraday chart data for NQH14 to the file NQH14.scid. Service: cme | 2014-03-12 11:01:20 HD Request # 3 - Download start Date-Time: 2014-03-11 14:44:33.0 | 2014-03-12 11:01:20 HD Request # 3 - Using server: scdf1.sierracharts.com port 10149 | 2014-03-12 11:01:20 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-03-12 11:01:20 SC Historical Data: Connected. Historical Intraday data will be requested. | 2014-03-12 11:01:20 SC Historical Data - Starting real-time market data updates for: NQH14 | 2014-03-12 11:01:20 SC Historical Data: Subscribing to market data in the service client is not supported. Symbol: NQH14 | 2014-03-12 11:01:20 The network socket is connected. | 2014-03-12 11:01:20 HD Request # 3 - Sending historical data logon request message. | 2014-03-12 11:01:20 HD Request # 3 - Error downloading historical Intraday data for NQH14. Historical data logon error: Logon rejected due to authorization failure. | 2014-03-12 11:01:21 The network socket for historical data has been closed. | 2014-03-12 11:01:21 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH14 | 2014-03-12 11:01:21 HD Request # 4 - Downloading Intraday chart data for NQH14 to the file NQH14.scid. Service: cme | 2014-03-12 11:01:21 HD Request # 4 - Download start Date-Time: 2014-03-11 14:44:33.0 | 2014-03-12 11:01:21 HD Request # 4 - Using server: scdf2.sierracharts.com port 10149 | 2014-03-12 11:01:21 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-12 11:01:21 The network socket is connected. | 2014-03-12 11:01:21 HD Request # 4 - Sending historical data logon request message. | 2014-03-12 11:01:21 HD Request # 4 - Error downloading historical Intraday data for NQH14. Historical data logon error: Logon rejected due to authorization failure. | 2014-03-12 11:01:23 The network socket for historical data has been closed. | 2014-03-12 11:01:23 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH14 | 2014-03-12 11:01:23 HD Request # 4 - Intraday download COMPLETE for NQH14 | 2014-03-12 11:01:23 Real-time Intraday chart data file updates started for NQH14 | 2014-03-12 11:01:23 |
| [2014-03-12 10:27:51] |
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We have just become aware of this problem. It will be resolved later on in the morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-12 10:29:24] |
| User20115 - Posts: 14 |
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OK, I will be glad it will resolved in the morning. Thank you.
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| [2014-03-12 12:06:53] |
| User20115 - Posts: 14 |
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I have tried it again. Probably there is no problem with IP as I thought, but with connection to data. When I done on "Data/Trade service settings" - SC Forex data - there is no problm to download data, but when I done "SC historical data" and try to done NQH4 or another e-minis it dosnt download new data. I have noticed this problem have another traders
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| [2014-03-12 17:20:08] |
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The problem is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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