Support Board
Date/Time: Wed, 26 Feb 2025 10:03:22 +0000
can't execute or send orders
View Count: 483
| [2021-05-17 13:47:56] |
| User900275 - Posts: 16 |
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I'm trying to place orders and nothing is happening. When I click the buy/sell button on the trade window, nothing happens and if I try to right click on the screen to place orders, nothing happens. I contacted TransAct and they placed an order for me and I could see it, but I can't execute from my screen. I've tried shutting down the program a few times and even rebooted my computer. Please assist. |
| [2021-05-17 15:09:52] |
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Go to the Trade Activity Log and locate the order that you submitted and provide the lines for it: Trade Activity Log: Providing Trade Activity Log Data Lines to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-17 17:43:52] |
| John - SC Support - Posts: 38172 |
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Talked with customer and they had "Trading Locked". We unlocked trading and he was fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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