Support Board
Date/Time: Wed, 26 Feb 2025 09:47:15 +0000
No data, sierra stuck
View Count: 543
| [2021-05-17 09:20:16] |
| User358929 - Posts: 5 |
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I am connected to data feed, but the chart stopped on Friday. I have the current version, subscription paid. Why is the sierra chart stuck?
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| [2021-05-17 13:35:46] |
| John - SC Support - Posts: 38172 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-17 13:39:31] |
| User358929 - Posts: 5 |
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I didn't do anything, it has been working for an hour up to now. However, there is still a lack of data from today, until recently.
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| [2021-05-17 17:36:40] |
| John - SC Support - Posts: 38172 |
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We need to see your Message Log when the problem exists. Follow these instructions when you are having a problem: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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