Support Board
Date/Time: Wed, 26 Feb 2025 10:01:20 +0000
IBKR IdealPro FX Data
View Count: 672
| [2021-05-14 12:37:53] |
| User78442 - Posts: 260 |
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My IBKR FX data no longer works, it was OK yesterday. Any ideas?
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| [2021-05-14 16:22:37] |
| John - SC Support - Posts: 38172 |
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You can get us your Message Log and there might be some information in there, but offhand we would say that you probably need to ask IB about this. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-14 21:51:52] |
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Contact Interactive Brokers. Also refer to this help topic: https://www.sierrachart.com/index.php?l=helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-17 04:59:09] |
| User78442 - Posts: 260 |
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This morning the feed started working ... not sure what the problem was ... I think it was a symbol mismatch that IBKR fixed... thanks for your efforts
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