Support Board
Date/Time: Wed, 26 Feb 2025 10:00:15 +0000
Rejected Orders
View Count: 390
| [2021-05-14 11:36:24] |
| User525384 - Posts: 37 |
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TT has a hung up order. Second time this is occurring this year. Starting to question if I want this to happen a third time. I understand this is a TT problem and I a big fan of Sierra. Would not change them for the world. account # ARB02095. symbol is clm21. |
| [2021-05-14 17:48:46] |
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Yes we know this is a problem sometimes with TT, and at this point we are working on getting our new order routing direct the CME, out which bypasses TT. We are in the process of working with one clearing firm on this. We will get these not responded to orders cleared at the end of the day. There is nothing we can do right now. We can only reset the connection at the end of the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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