Support Board
Date/Time: Wed, 26 Feb 2025 09:58:55 +0000
Order Fill Fees
View Count: 614
| [2021-05-12 16:25:46] |
| TraderGD - Posts: 4 |
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Hello, I have two Sierra accounts; this one through Dorman Trading and another at AMP. I experienced some data issues recently at AMP (through CQG) and decided to try the Denali Exchange through Dorman. Over the past few weeks I kept receiving notices when I opened Sierra that I had a low account balance. I would log in an make a payment, assuming I missed something but not really digging into why. A day or so later the low balance notice comes back. Obviously I missed something in the fee explanation. I did some searching and I believe I have figured out that in addition to the $36.00 monthly package 10 (which includes Denali data) there is an order fill fee of $0.10 per contract per side, $0.20 Round Trip? If that is accurate, is there a way to have that expense linked to my trading account? My contract volume varies and having it automatically deducted is simpler accounting. Thanks for the help. |
| [2021-05-13 13:46:53] |
| SC Support - Posts: 1936 |
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Hi TraderGD, I can give you a call to help with these changes, please let me know a time that works for you.
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| [2021-05-14 14:55:17] |
| TraderGD - Posts: 4 |
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Any time is fine. My cell is 407-719-5908.
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| [2021-05-14 16:16:21] |
| SC Support - Posts: 1936 |
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Hi Gary, thank you for your time on the phone today, see the link below: https://www.sierrachart.com/UserControlPanel.php?page=TradingAccounts If the Clearing Firm / Introducing Broker is correct please click "Request Order Fill Billing through my Trading Account", then we wait for your Clearing Firm / Introducing Broker to confirm, and when they confirm you are done. Thank you Date Time Of Last Edit: 2021-05-14 16:57:33
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