Support Board
Date/Time: Mon, 25 Nov 2024 22:44:17 +0000
SC Data Feed/CQG - M6E?
View Count: 1579
| [2014-03-11 17:39:27] |
| User14266 - Posts: 225 |
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Using SC feed and CQG. In my list of symbols, M6E is only showing three contracts: DEC 13, SEP 14 and DEC 14. http://screencast.com/t/D4yTbY8Lr0 Thank you. |
| [2014-03-11 17:51:16] |
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This is now resolved. Update the Symbol Settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-11 17:52:08
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| [2014-03-11 17:58:03] |
| User14266 - Posts: 225 |
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Thank you for the quick fix. Is there a problem with TF as well? I'm getting a "unknown symbol", "exchange not authorized". I think that the ICE exchange isn't enabled on my account yet, so not your problem. Just making sure.
Date Time Of Last Edit: 2014-03-11 17:59:37
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| [2014-03-11 18:35:35] |
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In the case of CQG, the market data comes from the Sierra Chart Exchange Data Feed and you will have to enable the ICE exchange to get real-time data. You will get 15 minute delayed historical data though without enabling the exchange.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-18 12:28:39] |
| User14266 - Posts: 225 |
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I have contacted my broker. They say that ICE is enabled, and I should check with SC about this issue. I am not getting real time data for any ICE products. Market Depth data has been rejected for symbol: F.US.TFEM14. Exchange not authorized. | 2014-03-18 07:29:15 Symbol Error - F.US.SFEK14 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-03-18 07:28:03 Date Time Of Last Edit: 2014-03-18 12:30:12
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| [2014-03-18 17:26:18] |
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There is no other possibility here. Since the ICE data comes from the Sierra Chart Real-time Data Feed, you must pay the ICE exchange fee. This is based on ICE rules. You can enable the exchange from this page: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-19 00:12:19] |
| User14266 - Posts: 225 |
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Thank you. I misunderstood. It is clear now.
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