Support Board
Date/Time: Wed, 26 Feb 2025 10:05:56 +0000
Data/Trade Service Settings
View Count: 504
| [2021-05-11 16:09:18] |
| Habakuk2020 - Posts: 10 |
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Hello, I changed the package from 5 to 11 today, according to the description I also see the [M]. But the strange thing is, why does it work when I selected CQG WebAPI in the Data/Trade Service Settings >> Service >> CQG WebAPI? Am I still using CQG WebAPI? And what do I have to set under the service so that I can use Denali? Looking forward to the answer. Best regards Fingerlos Mario |
| [2021-05-11 18:06:20] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-11 19:45:00] |
| Habakuk2020 - Posts: 10 |
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Hello, I repeat myself again, because I still don't have an answer to my specific question. But I would be happy to send you a screenshot, which is why I am puzzled and ask whether I have the Denali Feed running at all now! I changed the package from 5 to 11 today, according to the description I also see the [M]. But the strange thing is, why does it work when I selected CQG WebAPI in the Data/Trade Service Settings >> Service >> CQG WebAPI? Am I still using CQG WebAPI? And what do I have to set under the service so that I can use Denali? Looking forward to the answer. Best regards Fingerlos Mario |
Attachment Deleted. |
sc.PNG| [2021-05-12 14:24:16] |
| John - SC Support - Posts: 38172 |
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Sierra Chart is setup to allow you to get the data from us and trade with a different trading service. The specific control for whether to use the data feeds from Sierra Chart is the following: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-13 05:49:35] |
| Habakuk2020 - Posts: 10 |
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Please answer my question directly, even if you tell me that Sierra Chart allows you to work with another trading service. Please read my question, I already know the site (I know about the [M]). CQG WebAPI is set (see screenshot), do I have DenaliFeed running now or do I have to change something else? Please respond to the question. |
| [2021-05-13 14:20:23] |
| John - SC Support - Posts: 38172 |
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If you know about the [M] symbol, then you know that when you have that showing, you are getting the data from us and not from your trading service. For more information on this topic, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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