Support Board
Date/Time: Wed, 26 Feb 2025 05:30:16 +0000
Cannot get 'Seconds' based chart to work for NQ
View Count: 607
| [2021-05-09 02:56:45] |
| User290496 - Posts: 62 |
|
Hi Denali/CQG user- I cannot seem to get a 10 second chart to open for NQ. It is always displaying 1 minute bars when I try and set a 'seconds' bar period. It works fine for ES, but when I switch the contract from EP to ENQ, it will not display a chart with seconds, only minutes. I am using Intraday Chart->Bar Period Type set to Days-Mins-Secs, and setting this to '0-0-10', but getting a minute chart displayed for whatever reason. |
| [2021-05-09 09:40:21] |
| |
|
Make sure this option is enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Make sure this is set to 1 Second or 1 Tick: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) And then: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-09 09:41:42
|
| [2021-05-09 20:36:42] |
| User290496 - Posts: 62 |
|
The suggestion above did not work. I have tried this already before contacting you. I tried again today the same process. Also restarted Sierra just for good measure... Still not working. Cannot seem to get a 'seconds' chart going for NQ (ENQ), but other symbols are fine. Tried this in new chartbooks etc, same problem. |
| [2021-05-09 20:46:15] |
| User290496 - Posts: 62 |
|
Observation: Doing the above, and setting the chart period to '10 seconds', all previous days are only showing 1 minute bars- but for some reason, the last minute bar of this Friday's session (16:59:00 2021-05-07) is broken into 10 second increments; but none of the bars before that are. |
| [2021-05-09 22:03:31] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-09 22:19:07] |
| User290496 - Posts: 62 |
|
I just sent you guys the message log for analysis. Please note this behavior: This just randomly started working once the markets opened today at 6pm EST. The new bars printing were all 10 second bars; but all prior days remained 1min bars. So I tried the 'Delete All Data and Download' option again (this is the 5th time since yesterday), and this time it worked- but oddly only after the markets started trading again this evening. |
| [2021-05-09 23:50:55] |
| |
|
We are looking at this now. What we see in the Message Log it is very unusual, a multistage download which should not be occurring, and we do not know why it is happening. Just give us a few more minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-10 00:00:09] |
| |
|
We discovered a significant problem, with the downloading of historical data, from the Denali data feed for CQG users. We are fixing it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-10 00:14:29] |
| |
|
We are putting out a new release in about 10 minutes. This will be version 2256.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-10 00:36:02] |
| User290496 - Posts: 62 |
|
Once this new version is out- do I need to go through all my chartbooks and 'Delete/Download' data for all different symbols? Would this have effected historical data I've been using this week, e.g. for ES, and I have not noticed? |
| [2021-05-10 00:40:59] |
| |
|
The new version is now out. Update instructions: Software Download: Fast Update For most CQG users this problem would have gone unnoticed other than longer time for downloading historical data because there were two downloads occurring instead of one. do I need to go through all my chartbooks and 'Delete/Download' data for all different symbols? In your case we do recommend this.Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-10 02:03:40] |
| User290496 - Posts: 62 |
|
Seems to be fine now. Do you need another log? Cheers |
| [2021-05-10 02:51:29] |
| |
|
No, the issue is resolved and as long as you are not having any further problem, there is nothing more we need to look at.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: