Support Board
Date/Time: Tue, 25 Feb 2025 22:56:40 +0000
Data Feed Connection Issue
View Count: 542
| [2021-05-03 16:22:31] |
| User367154 - Posts: 3 |
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Hi, I have renewed my suscription but now I can't connect to data feed. It is appearing the following text: Connection error message from service: CQG Web API | Logon unsuccessful. Server Message: Your logon is disabled. Contact you FCM. |
| [2021-05-03 16:45:50] |
| John - SC Support - Posts: 38172 |
|
As the statement says, you need to contact your FCM or Broker about that message. It is a CQG message stating that your logon has been disabled. This is not something we can help you with.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-03 18:15:31] |
| User367154 - Posts: 3 |
|
I have configured SC Data as a Data Feed but I have a 10 minutes delay. Why If I'm paying the advanced package?
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| [2021-05-03 19:28:35] |
| John - SC Support - Posts: 38172 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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