Support Board
Date/Time: Tue, 25 Feb 2025 23:09:35 +0000
Getting error message when I load sierra charts attempting to trade E-mini sp500
View Count: 480
| [2021-05-03 13:37:32] |
| User843231 - Posts: 5 |
|
I am getting an error message when I attempt to load my charts to trade the E-mini SP500 Error: "Symbol is unknown. Click for symbol information. Real time data for instrument F.US.EP(corresponding to ID=1)are not allowed" "Download failed. Error downloading histrorical intraday data for F.US.EPM21. Instrument F.US.EP(corresponding to ID 1)is not allowed. Results+103. Num Quote=0 I have not changed anything and have been simulating without any issue since this error message appeared this morning. |
| [2021-05-03 15:58:49] |
| John - SC Support - Posts: 38172 |
|
Your CME Group exchange did not renew on May 1, 2021 since you did not have enough funds in your account at that time. Make sure you have enough funds, and then you can reactivate the exchange by selecting the following link, scrolling to the bottom and selecting the button for Reactivate Exchange for the exchange(s) you want to reactivate: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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