Support Board
Date/Time: Tue, 25 Feb 2025 20:10:00 +0000
Can't log into Sierra on my laptop
View Count: 564
| [2021-04-29 18:17:52] |
| User324443 - Posts: 18 |
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I have been using Sierra and Infinity futures for years on my PC and Laptop. I have now resubscribed to Sierra on my PC which is my main device - so far so good. However when I tried to open Sierra on my laptop it will not open but tells me my Username/password are invalid. I have been using the same username/password on both PC and Laptop without problems up till now. My question is - with the new Sierra a/c that I have signed up for - am I allowed to use the Charting service on my laptop as well? AS before. Do I have to have a different Username/Password? Am I expected to pay more to Sierra to use the service on an additional device? |
| [2021-04-30 04:03:08] |
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am I allowed to use the Charting service on my laptop as well? AS before. Yes. No additional cost.The question we have is whether you are unable to login to the Sierra Chart charting and trading software, or unable to connect to the data feed/trade server. For help to answer this question, please review help topic number 62 here: Software Login or Data Feed Connection Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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