Support Board
Date/Time: Tue, 25 Feb 2025 20:30:35 +0000
Disconnected when using two machines from the same location
View Count: 726
| [2021-04-29 13:54:15] |
| User558455 - Posts: 70 |
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Hi, I am very happy with Sc Services. I have been using two machines at one location and have been using it for the last 60 + days. I renewed my services yesterday and now one of the instance that is connected via CQG keeps getting kicked off. The one that is connected via all services stays connected. I have multiple instances open on both machines however never had issue with it till last night after the renewal. The cgq connections gets kicked off after 20 mins of use. thank you for your help and time. |
| [2021-04-29 15:18:39] |
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CQG only allows one connection at a time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-29 15:18:50
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| [2021-04-29 15:18:55] |
| John - SC Support - Posts: 38165 |
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What exactly do you mean by "kicked off"? Get us a copy of your Message Log when you get "Kicked Off" by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-29 15:20:24] |
| User558455 - Posts: 70 |
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That's fine and great. I am only using CQG on one machine for trading. On the second I am using Sierra charts services not to trade just for data. The cgq keeps keeping me off. For the last 60 days I have had both working, only after paying for all the services did this happen. |
| [2021-04-29 15:21:25] |
| User558455 - Posts: 70 |
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Thanks John let me send that on the next error.
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| [2021-04-29 15:44:34] |
| User558455 - Posts: 70 |
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SC Data - All Services | Server Name: SC Real-Time Server. | 2021-04-29 10:40:56.155 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-04-29 10:40:56.155 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-04-29 10:40:56.155 SC Data - All Services | Waiting for socket receive thread to end | 2021-04-29 10:40:56.157 DTC Client socket (3) | CloseSocket call. | 2021-04-29 10:40:56.157 DTC Client socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-29 10:40:56.157 SC Data - All Services | Disconnected from the server. | 2021-04-29 10:40:56.157 SC Data - All Services | Data feed disconnected. Will reconnect in 5 seconds. | 2021-04-29 10:40:56.157 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-04-29 10:40:56.157 DTC Client socket (3) | Closed. | 2021-04-29 10:40:56.157 Notice: Sierra Chart usage time has ended. | 2021-04-29 10:41:03.864 * To activate services and add credit, select 'Help >> Add Usage Credit'. | 2021-04-29 10:41:03.864 Disconnecting from data feed because usage time has ended. | 2021-04-29 10:41:03.864 * CQG WebAPI | Sending Web API Logoff message. | 2021-04-29 10:41:06.853 CQG WebSocket socket (2) | CloseSocket call. | 2021-04-29 10:41:06.853 CQG WebSocket socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-29 10:41:06.853 CQG WebSocket socket (2) | Max send buffers used during socket life: 3 | 2021-04-29 10:41:06.853 CQG WebSocket socket (2) | Max send buffer size during socket life: 309 | 2021-04-29 10:41:06.853 CQG WebSocket | WebSocket closed. | 2021-04-29 10:41:06.853 CQG WebAPI | WebSocket closed. | 2021-04-29 10:41:06.853 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-29 10:41:06.853 DTC Client socket (0) | CloseSocket call. | 2021-04-29 10:41:06.855 SC Data - All Services | Disconnected from the server. | 2021-04-29 10:41:06.855 SC Data - All Services | Waiting for socket receive thread to end | 2021-04-29 10:41:06.855 DTC Client socket (6) | CloseSocket call. | 2021-04-29 10:41:06.856 DTC Client socket (6) | 20574 bytes remaining in receive buffer when socket closed. | 2021-04-29 10:41:06.856 DTC Client socket (6) | Max send buffers used during socket life: 3 | 2021-04-29 10:41:06.856 DTC Client socket (6) | Max send buffer size during socket life: 718 | 2021-04-29 10:41:06.856 SC Data - All Services | Disconnected from the server. | 2021-04-29 10:41:06.857 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-04-29 10:41:06.857 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2021-04-29 10:41:06.857 DTC Client socket (11) | CloseSocket call. | 2021-04-29 10:41:06.857 DTC Client socket (11) | 325 bytes remaining in receive buffer when socket closed. | 2021-04-29 10:41:06.857 SC DTC Data with Market Depth | Disconnected from the server. | 2021-04-29 10:41:06.857 DTC Client socket (11) | Shutdown started. Waiting for graceful close. | 2021-04-29 10:41:06.857 CQG WebAPI | Disconnected. | 2021-04-29 10:41:06.857 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2021-04-29 10:41:06.888 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-04-29 10:41:06.888 Date Time Of Last Edit: 2021-05-02 16:36:07
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| [2021-04-29 15:45:13] |
| User558455 - Posts: 70 |
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I posted the log above and this is what concerns me as I seem to have paid for the time : Notice: Sierra Chart usage time has ended. | 2021-04-29 10:41:03.864 * To activate services and add credit, select 'Help >> Add Usage Credit'. | 2021-04-29 10:41:03.864 |
| [2021-04-29 16:26:38] |
| John - SC Support - Posts: 38165 |
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Make sure you are logging into both systems with the same account name, which is the account from which you have posted to this Support Board. Then exit out of both systems and use the Force Login option to login to both systems again. Refer to the following: Sierra Chart - Software Login Instructions: Forced Login That should resolve your issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-29 16:44:50] |
| User558455 - Posts: 70 |
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Thank you John I will do this and get back.
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